INTERNAL ADVERTISEMENT- FRONT OFFICE SUPERVISOR

INTERNAL ADVERTISEMENT- RESTAURANT CASHIER

                                                                                                INTERNAL ADVERTISEMENT                                                                 BARMAN Applications are invited from suitably qualified and experienced personnel to fill in the position of Barman Reporting to                            :    Food & Beverages Supervisor Location                                    :    Victoria Falls Rainbow Hotel   The ideal candidate should meet the following requirements; RESPONSIBILITIES INCLUDE:

• Preparing and serving of both alcoholic and non-alcoholic beverages as required.
• Promoting service excellence and ability to upsell, cross-sell and suggestive selling to enhance customer satisfaction.
• Monitoring and replenishment of bar stocks.
• Collection of payments from guests.
• Conducting stock takes.
• Conducting shift-end accounting processes.
• Washing glasses and maintenance of the bar in a tidy state.

  Person Specifications and Attributes.

• National Certificate in Beverage Service or related course will be an added advantage.
• Knowledge of the Micros system is a requirement.
• At least 2 years of relevant experience in a similar post.
• Yield management and sales skills are an added advantage.
• Demonstrable planning and customer care skills.
• Ability to work under minimum supervision.
• Good communication and interpersonal skills.

All applications, accompanied by a detailed CV, should be submitted online by not later than 26 February 2024 on the link below; https://rtgafrica.com/careers/jobs/barman/                                               The Human Resources Director Rainbow Tourism Group 1 Pennefather Avenue Harare

Introduction Applications are invited from suitably qualified personnel to fill in the position of Restaurant Supervisor. The successful candidate will be based at Rainbow Towers Hotel. The ideal candidate should have the following requirements. PRINCIPLE ACCOUNTABILITIES

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Train new and current employees on proper customer service practices
• Implement innovative strategies to improve productivity and sales

PERSON SPECIFICATION AND ATTRIBUTES

• Holder of a National Diploma in Tourism and Hospitality
• Proven work experience at least 2 years in a similar position.
• Extensive Food and Beverages knowledge.
• Strong leadership, motivational and people skills.
• Good financial management skills
• Critical thinker and problem-solving skills
• Great interpersonal and communication skill

   

Applications are invited from suitably qualified and experienced persons to fill-in the vacancy of Assistant Food and Beverage Controller for Rainbow Towers Hotel & ICC. Reporting to                                       :               Food and Beverages Controller. Location                                              :               Rainbow Towers, Harare. PRINCIPAL DUTIES:

• Conduct bars daily stocktaking, compute the results so as to manage shortages /surplus in the bars.
• Ensure all stock take results are distributed to management.
• Spot-check fridges and freezers in kitchens, bars and stores to ensure that stocks are being accounted for properly.
• Conducts F&B float and Cash checks at random and submit reports to management.
• Compute all operating expenses on a weekly basis, compare with budgets and advise management accordingly
• Ensure stock takes are conducted so as to determine daily and month to date cost of sales percentages.
• Analyse all purchases done from time to time and query and investigate any anomalies.
• Ensure all invoices being brought for processing from stores have all necessary supporting documents.
• Production of Cost of sales flash reports

                           PERSON SPECIFICATION AND REQUISITE ATTRIBUTES

• Cost Accounting biased degree or equivalent
• 1-2 years’ experience in a busy city property or FMCG
• Working knowledge of OPERA, ACCPAC, Micros POS and materials control systems
• Superior analytical and investigative skills.
• Should be an assertive person of unquestionable integrity.

     

Introduction Applications are invited from suitably qualified personnel to fill in the position of Food and Beverage Supervisor .The successful candidate will be based at Rainbow Towers Hotel. The position reports to the Food and Beverage Manager. PRINCIPAL RESPONSIBILITIES:            

• Conducts bars daily stocktakes and interprets the results so as to manage shortages/surpluses in the bars and ensures all stock take results are distributed to management.
• Spot-checks fridges and freezers in kitchens, F&B outlets and stores to ensure that stocks are being accounted for properly.
• Conducts F&B float and cash spot checks at random and submits reports to management.
• Checks daily and monthly F&B revenue reports for accuracy of covers, revenue average spent per cover.
• Computes operating expenses on a weekly basis and compares with budgets and advises management accordingly.
• Controls F&B beverage outlets in terms of wastage, pilferage and efficiency.
• Ensure stock takes are conducted to determine daily and month to date cost of sales.
• Establishes menu & beverage prices based on costing information collected and analyses pricing cycles and patterns in the industry and aligns business unit pricing models accordingly. Updates selling prices, menu prices, consumption and POS systems.
• Takes part in menu engineering in liaison with the chef and ensures all menu items have a recipe card.
• Analyses all purchases done from time to time and queries & investigates any anomalies.
• Ensures all invoices being brought for processing from stores have all necessary supporting documents.
• Produces production cost of sales flash reports.
• Checks and verifies package meals, voids, corrections, any staff discounts, and complimentary sales.
• Checks and ensures no materials are issued from stores without a requisition or approval from the respective department head.
• Studies weaknesses in F&B control and provides suggestions for improvement.

PERSON SPECIFICATION

• Degree in Accounting Honours Degree or equivalent.
• 2 years’ experience in a hotel, busy city property or Fast Moving Consumer Goods (FMCG) entity
• Working knowledge and experience of OPERA, ACCPAC, Cost, Inventory, Micros POS and materials control systems.
• Superior analytical and investigative skills.
• Must have a high level of attention to detail.
• Should be an assertive person of unquestionable integrity.
• Good verbal and written communication skills.

 

Introduction Applications are invited from suitably qualified personnel to fill in the position of Receptionist Cashier for Rainbow Tourism Group and the successful candidate will be based in the Front Office Department at Rainbow Towers Hotel. The position reports to Front Office Supervisor. Responsibilities Include:

• Attending to guests and guest enquiries, interacting with guests and collecting guest feedback.
• Taking note of guest’s special needs and communicating accordingly
• Taking guest reservations, checking in and checking out guests and conducting cashiering functions.
• Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current.
• Must be knowledgeable about the hotel`s emergency procedures

Job Specifications The candidate should have the following:

• Degree /Diploma in Tourism and Hospitality Management a must
• Very good communication and interpersonal skills
• Hands-on experience with the Opera system.
• 2 years’ experience in a similar position.
• Ability to work under minimum supervision.
• Organizational commitment and dedication.
• Accuracy and attention to detail is a prerequisite.

       

Introduction Applications are invited from suitably qualified personnel to fill in the position of Front Office Supervisor. The successful candidate will be based at Rainbow Towers Hotel. The position reports to the Front Office Manager. PRINCIPAL RESPONSIBILITIES:            

• Manages and supervises receptionist duties
• Performs departmental inspections
• Trains staff on departmental policies, processes and systems
• Analyses daily revenue reports and Front Office operations
• Secures the reception area ensures functionality of all systems and equipment
• Resolves guest complaints ensuring guest satisfaction
• Coordinates activities with other departments

PERSON SPECIFICATION

• Degree in Hospitality and Tourism or equivalent
• At least 2 years relevant experience in Front Office and Housekeeping
• Working knowledge of foreign language will be an added advantage
• Ability to input and access information in the property management system
• Familiarity with yield management and forecasting
• Computer skills such as Opera, Word, excel, MS Power point presentation
• Planning, organizing and communication skills

 

  BULAWAYO RAINBOW HOTEL    FRONT OFFICE SUPERVISOR   Applications are invited from suitably qualified personnel to fill in the position of FRONT OFFICE SUPERVISOR at Bulawayo Rainbow Hotel.   Reporting to               :           Front Office Manager Location                     :           Bulawayo Rainbow Hotel   The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Manages and supervises departmental duties
• Performs departmental inspections.
• Regular training of departmental staff.
• Compiling and analyzing various reports relevant to the department.
• Supervises lobby activities to ensure efficient guests arrival experience
• Ensures functionality of all systems and equipment at the front desk.
• Resolves guests’ complaints ensuring guest satisfaction at all times.
• Maintenance of effective controls at the reception area.

  PERSON SPECIFICATION AND ATTRIBUTES

• The candidate should have the following:
• Degree in Hospitality and Tourism or equivalent
• At least 2 years’ relevant working experience in Front Office and Housekeeping departments
• Working knowledge of OPERA property management system
• Good planning, organizing and communication skills
• Must have good public relations skills and be assertive.

  All applications accompanied by a detailed CVs should be submitted to; All applications, accompanied by a detailed CV, should be submitted online by not later than 13 February 2024 on the link below;

INTERNAL ADVERTISEMENT- RECEPTIONIST-CASHIER

Receptionist Cashier

Internal advert -Sales Consultant

NEW AMBASSADOR HOTEL       Reservationist Applications are invited from suitably qualified and experienced personnel to fill in the position of Reservationist   Reporting to:                       Front Office Supervisor                        Location:                              New Ambassador Hotel   The ideal candidate should meet the following requirements. RESPONSIBILITIES INCLUDE:

• Helps develop room revenue and room forecasts.
• Tracks future room availability on the basis of reservations.
• Process reservations by mail, telephone and central reservations systems referral.
• Handle enquiries and sell hotel facilities.
• Actively participate in yield management.
• Communicate reservations information to Front desk.
• Prepares reservations report.

CANDIDATE SPECIFICATION:

• National Diploma or Degree in Tourism and Hospitality Management.
• At least three years’ experience in a similar position.
• Computer literacy and strong working knowledge of Opera Property Management System.
• Proven negotiation and persuasion skills.
• Working experience in sales and hospitality management.
• Planning and organizational skills.
• Ability to work under minimum supervision.

INTERNAL ADVERTISEMENT

HANDYMAN

 Applications are invited from suitably qualified personnel to fill the position of HANDYMAN at Bulawayo Rainbow Hotel. Reporting to: Maintenance Supervisor Location: Bulawayo Rainbow Hotel The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Maintaining the workshop clean.
• Conducting hotel inspections for malfunctioning equipment.
• Providing first line of support in maintenance.
• Monitor hotel fire equipment and storerooms.
• Cleaning of plant rooms.

PERSON SPECIFICATION AND ATTRIBUTES The candidate should have the following:

• 5 O’ levels including English
• At least Class 3 Skilled worker in an Electrical qualification
• At least 2 years of relevant experience.
• A good interpersonal, negotiation, and consultative skills at all levels
• A pleasant personality and ability to communicate well with staff, customers, and related stakeholders.
• Ability to work with minimal supervision is a pre-requisite.

All applications, accompanied by a detailed CV, should be submitted online by not later than 05 October 2023 on the link; Handyman

Human Resources Director Rainbow Tourism Group 1 Pennefather Avenue Harare

Only shortlisted candidates will contacted.