Internal Advert- Receptionist Cashier AZRL

  BULAWAYO RAINBOW HOTEL   VACANCY   WAITER   Applications are invited from suitably qualified personnel to fill in the position of Waiter for Bulawayo Rainbow Hotel.   Reporting to                     :              Restaurant Supervisor Location                             :              Bulawayo Rainbow Hotel   The ideal candidate should have the following requirements; Key responsibilities include

• Accurate taking of guest orders.
• Preparation of tables by setting up linen, silverware and glasses.
• Upselling of additional products when appropriate.
• Serving of food and drink orders.
• Delivery of checks and collection of bill payments.
• Provision of excellent customer service to guests.

  Job Specifications

• Minimum 5 O'levels.
• National Certificate in Food and Beverage Services or Equivalent will be an added advantage
• At least 1-year relevant experience in a similar position.
• Demonstrable planning and customer care skills.
• Excellent communication and interpersonal skills.
• Attention to detail, honesty and ability to work with minimal supervision.

  All applications accompanied by a detailed CVs should be submitted online, on the job link available on https://rtgafrica.com/careers by no later than 26 April 2024 .

  BULAWAYO RAINBOW HOTEL   INTERNAL ADVERTISEMENT JUNIOR CHEF Applications are invited from suitably qualified and experienced personnel to fill in the position of a Junior Chef.  

Reporting to                            :           Sous Chef

Location                                  :           Bulawayo Rainbow Hotel   The ideal candidate should meet the following requirements;  

Key responsibilities include:

v  Creating and preparing quality menu items

v  Researching and developing recipes

v  Adherence to health, safety and hygiene standards

v  Maintaining creativity and presentation skills together with displaying a deep sense of artistry

v  Must have an appetite for quality and attention to detail

v  Good planning and organizing skills

v  Demonstrable stock control and cost management skills

 

Job Specifications

• National Certificate in Professional Cookery

v  At least 2 years’ experience in the industry

v  Pastry/Bakery experience will be an added advantage

• Highly motivated and works with minimum supervision

v  High levels of innovation and creativity

v  Fluency in English Language

v  Well groomed

  All applications accompanied by a detailed CV should be submitted to;   All applications accompanied by a detailed CVs should be submitted online, on the job link available on https://rtgafrica.com/careers by no later than 22 April 2024

 

ROLE PROFILE Guest Service Agent Introduction Applications are invited from suitably qualified personnel to fill in the position of Guest Service Agent and the successful candidate will be based at Rainbow Towers Hotel and ICC Harare.  Reporting The position reports to the Front Office Supervisor.  PRINCIPAL RESPONSIBILITIES:         

• Taking guests’ reservations, checking in and checking out guests.
• Conducting cashiering functions.
• Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current.
• Attending to guests’ enquiries, interacting with guests, and collecting guest feedback.
• Taking note of guests’ special needs and communicating accordingly

 Person Specification & Attributes

• Holder of a Higher National Diploma in Tourism and Hospitality Management or equivalent
• Knowledge of Opera system is a requirement.
• At least 1 -2 years’ relevant experience in a similar post
• Yield management and sales skills an added advantage.
• Ability to work under minimum supervision.
• High level of attention to detail
• Good communication and interpersonal skills

Internal Advert- Receptionist Cashier 2024

StoremanINTERNAL ADVERTISEMENT- AZRL EXECUTIVE CHEF

INTERNAL ADVERTISEMENT                                                                   FOOD & BEVERAGE SUPERVISOR X 1 Introduction Applications are invited from suitably qualified personnel to fill in the position of Food & Beverage Supervisor and the successful candidate will be based at Rainbow Towers Hotel.   The position reports to the Food & Beverage Manager. PRINCIPAL RESPONSIBILITIES

• Oversee operations in the restaurant, functions and all outlets.

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, restaurant utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Train new and current employees on proper customer service practices.

• Implement innovative strategies to improve productivity and sales.

PERSON SPECIFICATION 

• Holder of HND in Tourism and Hospitality or equivalent.
• Proven work experience at least 2 years in a similar position.
• Extensive Food and Beverages knowledge.
• Strong leadership, motivational and people skills.
• Good financial management skills.
• Critical thinker and problem-solving skills.
• Great interpersonal and communication skill.

  All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to: recruitment@rtg.co.zw by no later than 26 March 2024

INTERNAL ADVERTISEMENT                                                                             ACCOUNTANT X 1 Introduction Applications are invited from suitably qualified personnel to fill in the position of Accountant and the successful candidate will be based at Gateway Stream.   The position reports to the Gateway Stream General Manager.   PRINCIPAL RESPONSIBILITIES

• Budget preparation and reviews.
• Cash flow management.
• Preparation and interpretation of financial accounts for management.
• Maintenance of asset register.
• Consolidation of audit files.
• Management of departmental associates’ performance through, inter-alia, coaching and continuous training.
• Implementation and monitoring of effective financial and internal controls within the business unit.
• Liaising with statutory bodies and managing statutory accounts effectively.
• Taking a leading role in the preparation of routine business, accounting and audit reviews.
• Facilitating periodic internal and external audits.

PERSON SPECIFICATION

• First level Degree in Accounting/Finance from a recognized institution.
• Possession of a full professional qualification - ACCA/CIS or equivalent.
• Possession of an MBA/MBL or equivalent is an added advantage.
• Minimum of at least 3 years’ experience in a similar role.
• Working knowledge of Property Management and Accounting Systems e.g. OPERA and ACCPAC.
• Good planning and leadership skills.
• Demonstrable cost management skills.
• Should be a person of unquestionable integrity.

All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to: recruitment@rtg.co.zw by no later than 26 March 2024  

INTERNAL ADVERTISEMENT  Waiter /Waitress X 8   Introduction Applications are invited from suitably qualified personnel to fill in the position of Waiter/Waitress. The successful candidate will be based at Rainbow Towers Hotel.   The position reports to the Food & Beverage Supervisor.   PRINCIPAL RESPONSIBILITIES:            

• Accurate taking of guests orders
• Preparation of tables by setting up linen, silverware and glasses
• Up-selling of additional products where appropriate
• Serving of food and drink orders
• Delivery of checks and collection of bill payments
• Clearing of tables
• Collection of guests’ feedback

  PERSON SPECIFICATION

• Minimum 5’O’ levels
• National Certificate in Food and Beverage Services or Equivalent
• At least 2-3 years’ relevant experience in a similar post.
• Demonstrable planning and customer care skills.
• Excellent communication and interpersonal skills.

Attention to detail, honesty and ability to work with minimal supervision are pre – requisites.     All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to : recruitment@rtg.co.zw by no later than 26 March 2024    

        INTERNAL ADVERTISEMENT

 Junior Chefs x3

   Introduction Applications are invited from suitably qualified personnel to fill in the position of Junior Chef. The successful candidate will be based at Rainbow Towers Hotel.   The position reports to the Head Chef.   PRINCIPAL RESPONSIBILITIES

• Production of high quality food according to standard recipes
• Assists with the preparation, presentation, decoration and storage of variety of dishes.
• Serving of food to guests and collection of guest’s feedback.
• Maintains a clean and hygienic work area.
• Managing costs through innovative cooking methods.
• Adheres to effective practices of Health and Safety standards in the Kitchen
• Comply with BOP and general kitchen standards at all times.

PERSON SPECIFICATION

• National Certificate in Culinary Arts/ Professional Cookery.
• At least 2 years’ experience in the Industry.
• Highly motivated and works with minimum supervision.
• High levels of innovation and creativity.
• Excellent communication and interpersonal skills

All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to: recruitment@rtg.co.zw by no later than 26 March 2024

INTERNAL ADVERTISEMENT                                                                             CHEF DE PARTIE X 2 Introduction Applications are invited from suitably qualified personnel to fill in the position of Chef de Partie and the successful candidate will be based at Rainbow Towers Hotel.   The position reports to the Head Chef.   PRINCIPAL RESPONSIBILITIES

• Preparing, cooking and presenting high quality dishes within the specialty section
• Assisting the Head Chef and Sous Chef in creating menu items, recipes and developing dishes
• Assisting with the management of health and safety
• Assisting with the management of food hygiene practices
• Managing and training any Commis Chefs
• Monitoring portion and waste control
• Overseeing the maintenance of kitchen and food safety standards

PERSON SPECIFICATION

• National Certificate in Culinary Arts/ Professional Cookery.
• At least 3 years’ experience in the Industry.
• High level of attention to detail
• Knowledge and ability to run a section
• Highly motivated and works with minimum supervision.
• High levels of innovation and creativity.
• Excellent communication and interpersonal skills

All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to: recruitment@rtg.co.zw by no later than 26 March 2024  

            INTERNAL ADVERTISEMENT                                                                             HEAD CHEF X 1 Introduction Applications are invited from suitably qualified personnel to fill in the position of Head Chef and the successful candidate will be based at Rainbow Towers Hotel.   The position reports to the Executive Chef.   PRINCIPAL RESPONSIBILITIES

• Participating in preparation of kitchen budgets
• Planning of kitchen operations
• Participating in menu planning and reengineering
• Overseeing product quality and supervising service
• Supervising kitchen associates and conducting kitchen inspections
• Training of kitchen associates
• Monitor hygiene/safety in the kitchen

• Managing kitchen costs through use of innovative cooking methods

• Administration of health and safety standards and practices in the kitchen

  PERSON SPECIFICATION AND ATTRIBUTES

• Higher National Diploma in Professional Cookery
• At least 3 years’ experience in a similar position
• Hands on experience in food production and service standards
• Good flair of financial figures
• Excellent coordination skills
• High proficiency in ala’carte service
• Sensitive to customer care

• High levels of personal presentation
• Fluency in English language
• Foreign language preferably French and / Germany is an added advantage

All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to: recruitment@rtg.co.zw by no later than 26 March 2024  

ROLE PROFILE                                                                    E-Commerce Administrator Introduction Applications are invited from suitably qualified personnel to fill in the position of E-Commerce Administrator and the successful candidate will be based at Corporate Office.   Job Summary To provide support to the E-Commerce Manager by providing efficient and effective administrative services by ensuring delivery of a range of online presence for direct bookings and revenue generation. These include responsive coordination of all E-Commerce paperwork with all stakeholders, records administration and communication of direct bookings and revenue generation policy.   Reporting The position reports to the E-Commerce Manager.  

• PRINCIPAL RESPONSIBILITIES:
• Managing the Ecommerce Platforms:
• Ensuring smooth functionality and availability of the online booking platforms.
• Intelligent rate and availability monitoring for rooms and packages.
• Administering promotions and special offers through the booking engine.
• Responding to customer inquiries and resolving booking issues.
• Recruiting and managing partnerships with OTAs and other online travel channels.
• Analysing competitor pricing and recommending accordingly.
• Implementing revenue management strategies for online bookings.
• Working with other departments like marketing and sales to ensure cohesive online initiatives.
• Optimizing online presence:
  • Maintaining and updating the hotel's website with accurate information and engaging content.
  • Managing the hotel's listings on online travel agencies (OTAs) and metasearch platforms.
  • Engaging in search engine optimization (SEO) activities to improve website ranking.
  • Monitoring online reputation and managing customer reviews.
• Marketing and customer engagement:
• Creating and managing email marketing campaigns for promotions and offers.
• Analysing website traffic and booking data to identify trends and opportunities.
• Reporting on the performance of online marketing and sales efforts.

 

• Administrative Responsibilities’;
• Assumes responsibility for working with Commercial team members and maintaining complete and accurate records for Group E-Commerce business.
• Assumes responsibility for performing clerical support functions (varies based upon the need).
• Provide information on a regular basis to assist in monitoring partner and service providers performance and the customer experience.
• Arrange meetings, take minutes and circulate agenda and monitor action plans.
• Provide administrative support for management on online presence for direct bookings and revenue generation.
• To work flexibly with colleagues and ensure adequate departmental and office cover at all times.

    Person Specification & Attributes

• Bachelor’s Degree in Business Studies and Computing Science / Ecommerce
• Strong understanding of online marketing and e-commerce principles.
• Proficient in using various content management systems (CMS) and booking engines.
• Excellent communication and customer service skills.
• Analytical abilities to interpret data and track performance.
• Ability to work independently and manage multiple tasks.
• A tactical thinker and executor with good business acumen
• Must possess exemplary level of professionalism and demonstrate strong organizational skills.
• Excellent team leadership skills with a hands-on approach.
• Should possess excellent planning and organizing skills.
• Maturity, innovation, resourcefulness, and creativity are important requirements.

    All applications accompanied by a detailed CV should be submitted to ; Human Resources Director   RTG Corporate Office 1 Pennefather Ave Harare  

   NEW AMBASSADOR HOTEL                 INTERNAL ADVERTISEMENT                                                              KITCHEN PORTER   Applications are invited from suitably qualified personnel to fill in the position of Kitchen Porter at New Ambassador Hotel.   Reporting to                :           Head Kitchen Porter Location                      :           New Ambassador Hotel   The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Keeping kitchen areas clean and sanitized
• Disposal of garbage
• Maintaining cleanliness in food storerooms.
• Washing kitchen utensils.
• Setting up buffet areas.
• Collection of issues from Stores.

  PERSON SPECIFICATION AND ATTRIBUTES

• At least 5 O Levels including English Language
• Communication and interpersonal skill
• General business knowledge
• Time management skills
• Presentation skills
• Organizing skills
• Product Knowledge

    All applications, accompanied by a detailed  CV, should be submitted online by not later than 22 March 2024.   The Human Resources Director Rainbow Tourism Group 1 Pennefather Avenue Harare