HERITAGE EXPEDITIONS AFRICA Position: Logistics Manager Location: Harare (with frequent travel to Victoria Falls) Reporting To: Operations Manager Role Purpose: The Logistics Manager is responsible for the efficient and cost-effective management of the company's growing fleet of buses and small cars across its operations in Harare and Victoria Falls. This role encompasses all aspects of fleet management, including maintenance, scheduling, dispatch, driver management, regulatory compliance, and ensuring the availability of safe and reliable vehicles to support the company's tour and transfer services. The Logistics Manager will play a crucial role in optimizing resource utilization, minimizing operational disruptions, and contributing to high levels of customer satisfaction. Key Responsibilities:

• Develop and implement comprehensive fleet maintenance schedules for all vehicles in both Harare and Victoria Falls.
• Oversee the servicing, repairs, and upkeep of the fleet, ensuring adherence to manufacturer guidelines and safety standards.
• Manage and track maintenance budgets, ensuring cost-effectiveness and value for money.
• Maintain accurate records of all maintenance activities, repairs, and vehicle history.
• Participate in the planning and execution of fleet expansion and renewal strategies.
• Develop and optimize vehicle scheduling and dispatch processes to meet operational demands in both Harare and Victoria Falls.
• Coordinate vehicle allocation for tours, transfers, and other operational requirements, considering factors such as vehicle capacity, location, and driver availability.
• Utilize or implement fleet management software to improve scheduling efficiency and track vehicle movements.
• Ensure effective communication with operations teams and drivers regarding schedules and any changes.
• Collaborate with Human Resources in the recruitment, training, and performance management of drivers.
• Ensure compliance with all relevant driver licensing and regulatory requirements.
• Implement and monitor safety protocols to ensure the well-being of passengers and drivers.
• Manage vehicle registration, insurance, and other necessary documentation.
• Develop and manage the logistics budget, including fleet maintenance, fuel, insurance, and other related expenses.
• Analyze fleet operational costs and identify areas for improvement.
• Analyze data to identify trends, potential issues, and opportunities for optimization.
• Provide insights and recommendations to senior management regarding fleet management strategies.

Qualifications, Experience and other desirable attributes:

• First level degree in Logistics, Supply Chain Management or equivalent. A relevant professional qualification in logistics or transport management is an advantage.
• Minimum of 5 years of progressive experience in fleet management, logistics, or transport operations, preferably within the tourism and hospitality industry.
• Familiarity with Zimbabwean transport regulations and compliance requirements.
• Proficiency in fleet management software.
• Strong leadership and management skills.
• Excellent organizational skills.
• Analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Good financial and commercial acumen

ROLE PROFILE Position           :           Maintenance Manager Reporting to   :           General Manager Location         :           Nyanga, Zimbabwe Summary The Maintenance Manager is responsible for the overall planning, organization, and execution of all maintenance activities within a 3-star resort hotel in Nyanga. This includes ensuring the safe, efficient, and cost-effective operation of all hotel facilities, equipment, and grounds, thereby contributing to an exceptional guest experience and upholding the hotel's brand standards. The role requires a strong understanding of local regulations, resource management and a proactive approach to preventative maintenance in a resort setting. Key Responsibilities & Accountabilities:

• Development and implementation of comprehensive preventative maintenance programs for all hotel assets (guest rooms, F&B outlets, public areas, back-of-house, laundry, kitchen equipment, pool, gardens, vehicles, etc.).
• Drafting and management of a robust maintenance budget, ensuring cost control and optimal resource allocation.
• Identification and prioritization of maintenance projects based on guest impact, safety, cost, and operational efficiency.
• Overseeing daily maintenance operations, including fault finding, repairs, and installations.
• Providing overall leadership role to the maintenance team
• Supervision of external contractors and service providers, ensuring quality of work and adherence to contractual agreements.
• Recruitment, training and development of a high-performing maintenance team.
• Conduct regular performance reviews.
• Implement and enforce all hotel and national health, safety, and environmental policies and procedures.
• Conduct regular safety inspections and risk assessments across the property.
• Ensure fire safety systems, emergency lighting, and evacuation procedures are fully functional and regularly tested.
• Oversee waste management and energy conservation initiatives.
• Proactively identify potential issues that could impact guest comfort or safety.
• Conduct regular inspections of guest rooms and public areas to identify maintenance needs.

Qualifications, Experience and other desirable attributes

• Bachelor's degree in Electrical, Mechanical or Civil Engineering, Facilities Management, or a related field.
• Relevant trade qualifications (e.g., journeyman certificate in electrical, plumbing, or carpentry) are highly desirable.
• Minimum of 5 years of progressive experience in maintenance management, with at least 2-3 years in a supervisory or managerial role within a hotel or resort environment.
• Demonstrated experience in managing diverse maintenance systems, including HVAC, plumbing, electrical, carpentry, refrigeration, and general building fabric.
• Experience working in a remote or resort location is advantageous.
• Proven track record of implementing successful preventative maintenance programs.
• Technical proficiency and problem solving skills
• Excellent leadership, team management and motivational skills.
• Financial acumen, safety conscious and customer focus.

 

Receptionist Cashier - 2025

FRONT OFFICE PORTER X 1 Introduction Applications are invited from suitably qualified personnel to fill in the position of Front Office Porter and the successful candidate will be based at The Rainbow Towers Hotel. The position reports to the Front Office Supervisor. PRINCIPAL RESPONSIBILITIES • Update the hotel information board or TV monitor • Prepare welcome beverages • Organise adequate stationery is at the reception • Go through the departures list in preparation for check out • Induct guests on hotel and room facilities/ rooming upon check in • Receiving and delivering luggage at reception • Receiving and attending guest requests, complaints and queries and escalating them to relevant parties • Update the logbook in the luggage room • Offer Valet services • Distribute newspapers as per guest ledger PERSON SPECIFICATION • At least 5 O’ Levels including English language • Certificate in Front Office operations. • At least 2 years’ experience in the Industry. • High level of attention to detail • Customer Service Orientation • Highly motivated and works with minimum supervision. • High levels of innovation and creativity. • Excellent communication and interpersonal skills

                                                                                              INTERNAL ADVERTISEMENT                                                     RECEPTIONIST/CASHIER Applications are invited from suitably qualified and experienced personnel to fill in the position of Receptionist/ Cashier. Reporting to                             :           Front Office Supervisor Location                                  :           New Ambassador Hotel   The ideal candidate should meet the following requirements; RESPONSIBILITIES INCLUDE:

• Attending to guests and guest enquiries, Interacting with guests and collecting guest feedback.
• Taking note of guests special needs and communicating accordingly.
• Taking guest reservations, Checking in and checking out guests and Conducting cashiering functions.
• Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current.

Job Specifications

• Holder of a Diploma in Tourism and Hospitality Management.
• Knowledge of Opera property management system is a requirement.
• At least 1 -2 years of relevant experience in a similar post.
• Yield management and sales skills are an added advantage.
• Demonstrable planning and customer care skills.
• Ability to work under minimum supervision.
• High level of attention to detail.
• Good communication and interpersonal skills.

All applications, accompanied by a detailed  CV, should be submitted online by not later than 8 May 2025 on the link below; https://rtgafrica.com/careers/wp-admin/post-new.php?post_type=jobpost

BULAWAYO RAINBOW HOTEL   INTERNAL ADVERTISEMENT   HANDYMAN   Applications are invited from suitably qualified personnel to fill in the position of HANDYMAN at Bulawayo Rainbow Hotel.   Reporting to               :           Maintenance Supervisor Location                     :           Bulawayo Rainbow Hotel   The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Maintaining the workshop clean.
• Conducting hotel inspections for malfunctioning equipment.
• Providing first line of support in maintenance.
• Monitor hotel fire equipment and storerooms.
• Cleaning of plant rooms.

  PERSON SPECIFICATION AND ATTRIBUTES The candidate should have the following:

• 5 O’ levels including English
• At least Class 3 trade tested Electrician
• At least 2 years of relevant experience.
• A good interpersonal, negotiation, and consultative skills at all levels
• A pleasant personality and ability to communicate well with staff, customers, and related stakeholders.
• Ability to work with minimal supervision is a pre-requisite.

    All applications accompanied by a detailed CV should be submitted online, on the job link available on https://rtgafrica.com/careers by no later than 2 May 2025.    

Internal Advert- Storeman (VFRH)

Landscaping Supervisor Introduction Applications are invited from suitably qualified personnel to fill in the position of Landscaping Supervisor and the successful candidate will be based at Rainbow Tower Hotel and ICC Harare. Job Summary The Landscaping Supervisor will be responsible for the overall planning, implementation, and maintenance of the hotel's extensive landscaping and groundskeeping operations. The role will be instrumental in creating and preserving a visually stunning and environmentally sustainable outdoor environment that enhances the guest experience and contributes to the hotel's reputation. Reporting The position reports to the RTG Group Estates Manager. PRINCIPAL RESPONSIBILITIES: Team Supervision: • Supervise a team of groundskeepers and horticultural staff. • Assign tasks, monitor performance, and provide training and development • Maintain an engaged and disciplined team. Landscaping Design & Maintenance: • Oversee the daily maintenance of gardens, lawns, trees, shrubs, and other landscaping elements. • Coordinate with the Estate Manager on seasonal planting and maintenance schedules. • Ensure that all landscaping is maintained in accordance with industry standards and best practices. • Come up with landscaping features that improve the general aesthetics of the property. Pest Control: • Monitor for pests and diseases and implement effective control measures. • Coordinate with pest control companies as needed. Irrigation Systems Management: • Ensure the proper functioning of water sprinkler systems around the property. • Installation of desirable water features like fountains at the hotel both outside and inside Outdoor Amenities Maintenance: • Maintain outdoor amenities such as balconies, walkways, and outdoor furniture. • Coordinate repairs and replacements as needed. Budget Management: • Assist the Estate Manager in developing and managing the landscaping budget. • Monitor expenses Guest Satisfaction: • Ensure that the landscaped areas contribute to a positive guest experience. Person Specification & Attributes Relevant Diploma in Horticultural and Landscaping studies Minimum of 3 years of experience in landscaping or a related field. Strong knowledge of plant species, gardening techniques, and landscape design principles. Experience supervising and managing teams. Excellent communication and interpersonal skills. Physical fitness to perform outdoor tasks.

BULAWAYO RAINBOW HOTEL   INTERNAL ADVERTISEMENT   Junior Section Chef x 2   Applications are invited from suitably qualified personnel to fill in the position of Junior Section Chef Rainbow Hotel.   Reporting to               :           Head Chef Location                     :           Bulawayo Rainbow Hotel The ideal candidate should have the following requirements; Key responsibilities include

• Production of high quality food according to standard recipes.
• Assists with the preparation, presentation, decoration and storage of variety of dishes.
• Serving of food to guests and collection of guest’s feedback.
• Maintains a clean and hygienic work area.
• Managing costs through innovative cooking methods.
• Adheres to effective practices of Health and Safety standards in the Kitchen.

Job Specifications The candidate should have the following

• National Certificate in Professional Cookery.
• At least 2 years’ experience in the Industry.
• Experience as a Saucier  or Pastry chef will be an added advantage.
• Highly motivated and works with minimum supervision.
• High levels of innovation and creativity.
• Excellent communication and interpersonal skills.

  A’Zambezi River Lodge        INTERNAL ADVERTISEMENT  Garden Hand x 2 Applications are invited from suitably qualified and experienced personnel to fill in the position of Garden Hand   Reporting to:                        Garden and Grounds Supervisor                         Location:                              A’Zambezi River Lodge   The ideal candidate should meet the following requirements;   RESPONSIBILITIES INCLUDE:

• Install and maintain seasonal plants
• Mow, trim and fertilize green spaces
• Mulch, edge and weed gardens
• Prune and trim trees and bushes
• Maintain all gardening equipment and machinery, like mowers, trimmers and leaf blowers
• Monitor and maintain the health of plants
• Deal with pest problems that could damage plants
• Keep gardens and green spaces clear of debris and litter

CANDIDATE SPECIFICATION:

• 1 year Experience as a Gardener
• Familiarity with landscaping design
• Extensive knowledge of regional plant life
• Knowledge of local pests and how to eliminate them
• Knowledge of synthetic and natural fertilizers
• Knowledge of state health and safety regulations for landscaping
• The ability to lift heavy objects
• The ability to remain on your feet for long periods of time

Applications together with detailed CVs to be forwarded on link provided, addressed to: The Human Resources Director Rainbow Tourism Group  

Internal Advert- Barman (VFRH)

Introduction Applications are invited from suitably qualified personnel to fill in the position of Storeman for Rainbow Tourism Group and the successful candidate will be based in the Finance Department at Victoria Falls Rainbow Hotel.   The position reports to the Food & Beverages Controller.   Responsibilities Include:

• Manage stock levels and re-order levels.
• Initiating purchase requests to guide the purchasing team on re-order quantities.
• Issue out all requested stock items by departments.
• Receive and secure all stock items.
• Inspect stocks for quality, fitness for purpose and expiry dates.
• Control of stocks ensuring that no stocks expire unnecessarily.
• Posting issues in ACCPAC system or any other system that will be in use.

Job Specifications The candidate should have the following:

• National Diploma in Purchasing and Supply
• Knowledge of ACCPAC and materials control
• At least 1 years’ relevant experience in procurement and stores
• Attention to detail, honesty and ability to work with minimal supervision
• Excellent communication and interpersonal skills
• Fluency in English Language
• Should be an assertive person of unquestionable integrity.

Estates Supervisor

Full Stack Web Developer (Front-end & Back-end) Applications are invited from suitably qualified personnel to fill in the position of Full Stack Web Developer (Front-end & Back-end) and the successful candidate will be based at Gateway Stream, Harare. Reporting The position reports to the General Manager. PRINCIPAL RESPONSIBILITIES: Front-End Development • Languages: Proficient in HTML, JavaScript, Typescript, • Frameworks: Experience with frameworks/libraries like Sveltekit, React, and Vue.js. [Knowledge of Flutter is an added advantage] • Responsive Design: Knowledge of responsive web design principles and frameworks (e.g., Tailwind CSS, Bootstrap, SASS/LESS). • Version Control: Familiarity with Git for version control and collaboration Back-End Development • Programming Languages: Proficient in server-side languages such as Node.js, Python, Ruby, Java, or PHP. • Frameworks: Experience with any of the back-end frameworks like Express, Laravel, Node.js, Django (Python), ASP.NET, etc. • Database Management: Knowledge of SQL databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB, Redis). • Knowledge of BAAS technologies (e.g Supabase and Firebase) • RESTful APIs: Ability to design and implement RESTful APIs for client-server communication. DevOps Skills • Hosting Services: Familiarity with any of cloud services like AWS, Azure, Digital Ocean, Vercel or Google Cloud. • Containerization: Knowledge of Docker and container orchestration (e.g., Kubernetes). • CI/CD: Understanding of continuous integration and continuous deployment practices. Software Development Principles • Version Control: Proficient with Git for managing code changes. • Agile Methodologies: Familiarity with Agile development methodologies (Scrum, Kanban). • Testing: Experience with unit testing, integration testing, and automated testing frameworks. Development and Maintenance of Security Best Practices • Web Security: Understanding of web security principles (e.g., OWASP Top Ten). • Data Protection: Knowledge of data encryption and secure coding practices. Tools and Technologies • Development Tools: Familiarity with IDEs and code editors (e.g., Cursor, Visual Studio Code, IntelliJ, etc.). • Project Management: Experience with project management tools (e.g., Jira, Trello). • Monitoring Tools: Knowledge of application performance monitoring tools (e.g., GT Metrix, New Relic, Grafana). Person Specification & Attributes • Holder of a degree or equivalent in Computer Science with a strong focus in Software Development • Strong verbal and written communication skills for collaborating with team members and stakeholders. • Ability to troubleshoot and solve complex technical issues. • Willingness to learn new technologies and adapt to changing project requirements. • At least 2 years’ relevant experience in a similar post • Ability to work under minimum supervision. • High level of attention to detail  

Storeman 2025