Introduction Applications are invited from suitably qualified personnel to fill in the position of Receptionist Cashier for Rainbow Tourism Group and the successful candidate will be based in the Front Office Department at Rainbow Towers Hotel. The position reports to Front Office Supervisor. Responsibilities Include:

• Attending to guests and guest enquiries, interacting with guests and collecting guest feedback.
• Taking note of guest’s special needs and communicating accordingly
• Taking guest reservations, checking in and checking out guests and conducting cashiering functions.
• Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current.
• Must be knowledgeable about the hotel`s emergency procedures

Job Specifications The candidate should have the following:

• Degree /Diploma in Tourism and Hospitality Management a must
• Very good communication and interpersonal skills
• Hands-on experience with the Opera system.
• 2 years’ experience in a similar position.
• Ability to work under minimum supervision.
• Organizational commitment and dedication.
• Accuracy and attention to detail is a prerequisite.

       

Introduction Applications are invited from suitably qualified personnel to fill in the position of Front Office Supervisor. The successful candidate will be based at Rainbow Towers Hotel. The position reports to the Front Office Manager. PRINCIPAL RESPONSIBILITIES:            

• Manages and supervises receptionist duties
• Performs departmental inspections
• Trains staff on departmental policies, processes and systems
• Analyses daily revenue reports and Front Office operations
• Secures the reception area ensures functionality of all systems and equipment
• Resolves guest complaints ensuring guest satisfaction
• Coordinates activities with other departments

PERSON SPECIFICATION

• Degree in Hospitality and Tourism or equivalent
• At least 2 years relevant experience in Front Office and Housekeeping
• Working knowledge of foreign language will be an added advantage
• Ability to input and access information in the property management system
• Familiarity with yield management and forecasting
• Computer skills such as Opera, Word, excel, MS Power point presentation
• Planning, organizing and communication skills

 

  BULAWAYO RAINBOW HOTEL    FRONT OFFICE SUPERVISOR   Applications are invited from suitably qualified personnel to fill in the position of FRONT OFFICE SUPERVISOR at Bulawayo Rainbow Hotel.   Reporting to               :           Front Office Manager Location                     :           Bulawayo Rainbow Hotel   The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Manages and supervises departmental duties
• Performs departmental inspections.
• Regular training of departmental staff.
• Compiling and analyzing various reports relevant to the department.
• Supervises lobby activities to ensure efficient guests arrival experience
• Ensures functionality of all systems and equipment at the front desk.
• Resolves guests’ complaints ensuring guest satisfaction at all times.
• Maintenance of effective controls at the reception area.

  PERSON SPECIFICATION AND ATTRIBUTES

• The candidate should have the following:
• Degree in Hospitality and Tourism or equivalent
• At least 2 years’ relevant working experience in Front Office and Housekeeping departments
• Working knowledge of OPERA property management system
• Good planning, organizing and communication skills
• Must have good public relations skills and be assertive.

  All applications accompanied by a detailed CVs should be submitted to; All applications, accompanied by a detailed CV, should be submitted online by not later than 13 February 2024 on the link below;

INTERNAL ADVERTISEMENT- RECEPTIONIST-CASHIER

Receptionist Cashier

Internal advert -Sales Consultant

NEW AMBASSADOR HOTEL       Reservationist Applications are invited from suitably qualified and experienced personnel to fill in the position of Reservationist   Reporting to:                       Front Office Supervisor                        Location:                              New Ambassador Hotel   The ideal candidate should meet the following requirements. RESPONSIBILITIES INCLUDE:

• Helps develop room revenue and room forecasts.
• Tracks future room availability on the basis of reservations.
• Process reservations by mail, telephone and central reservations systems referral.
• Handle enquiries and sell hotel facilities.
• Actively participate in yield management.
• Communicate reservations information to Front desk.
• Prepares reservations report.

CANDIDATE SPECIFICATION:

• National Diploma or Degree in Tourism and Hospitality Management.
• At least three years’ experience in a similar position.
• Computer literacy and strong working knowledge of Opera Property Management System.
• Proven negotiation and persuasion skills.
• Working experience in sales and hospitality management.
• Planning and organizational skills.
• Ability to work under minimum supervision.

INTERNAL ADVERTISEMENT

HANDYMAN

 Applications are invited from suitably qualified personnel to fill the position of HANDYMAN at Bulawayo Rainbow Hotel. Reporting to: Maintenance Supervisor Location: Bulawayo Rainbow Hotel The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Maintaining the workshop clean.
• Conducting hotel inspections for malfunctioning equipment.
• Providing first line of support in maintenance.
• Monitor hotel fire equipment and storerooms.
• Cleaning of plant rooms.

PERSON SPECIFICATION AND ATTRIBUTES The candidate should have the following:

• 5 O’ levels including English
• At least Class 3 Skilled worker in an Electrical qualification
• At least 2 years of relevant experience.
• A good interpersonal, negotiation, and consultative skills at all levels
• A pleasant personality and ability to communicate well with staff, customers, and related stakeholders.
• Ability to work with minimal supervision is a pre-requisite.

All applications, accompanied by a detailed CV, should be submitted online by not later than 05 October 2023 on the link; Handyman

Human Resources Director Rainbow Tourism Group 1 Pennefather Avenue Harare

Only shortlisted candidates will contacted.

 

INTERNAL ADVERTISEMENT

 STOREMAN

 Applications are invited from suitably qualified personnel to fill the position of STOREMAN at Bulawayo Rainbow Hotel. Reporting to: Accountant Location: Bulawayo Rainbow Hotel  The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Initiating purchase requests to guide the purchasing team on reorder quantities.
• Communicating with central procurement on the Units’ requirements.
• Managing stock levels and re-order levels.
• Receiving and securing all stock items.
• Issue out all requested stock items by departments.
• Posting invoices and creating system GRVs.
• Facilitate inspection of stocks for quality and fitness for purpose.
• Tracking expiry dates and liaising with user departments

PERSON SPECIFICATION AND ATTRIBUTES The candidate should have the following:

• National Diploma in Purchasing and Supply.
• At least 2 years of relevant experience in procurement and stores.
• Fluent in written and spoken English.
• Good analytical, negotiation, and interpersonal skills.
• Knowledge of the ACCPAC system.
• Should be an assertive person of unquestionable integrity.

All applications, accompanied by a detailed CV, should be submitted online by not later than 05 October 2023 on the link; Storeman

Human Resources Director Rainbow Tourism Group 1 Pennefather Avenue Harare

Only shortlisted candidates will be contacted.

ROLE PROFILE

GROUP EXECUTIVE CHEF

Introduction Applications are invited from suitably qualified personnel to fill the position of Group Executive Chef and the successful candidate will be based at the Corporate Office.

Job Summary To oversee the kitchen staff for the Group and ensure production of quality food. This job involves supervision of overall kitchen operations for the Group. This function is responsible for the consistent preparation of innovative and creative cuisines of the highest quality, presentation, and other food facilities, resulting in outstanding guest satisfaction. Reporting The position reports to the Operations Director. PRINCIPAL RESPONSIBILITIES:

• Provision of outstanding culinary leadership for all group kitchen operations.
• Championing continuous research and development activities pertaining to food production and guests’ food experience – innovation and creativity.
• Identification of training gaps and recommending strategic interventions meant to close the said gaps and position the kitchen brigades for superior heightened performance.
• Impartation of superior culinary skills and creation of a unique food flair and signature for the group using a hands-on approach.
• Continuous improvement of the food production facilities to match ever-changing demands and expectations.
• Ensure hotel food quality standards and revenue goals are met and that there is consistency in food production at group level.
• Participate in the preparation of the hotels’ budgets and the setting of departmental targets.
• Group menus planning and reviews.
• Liaising with procurement to influence strategic commodities buying which positively impacts both cost of sales performance and quality.
• Building outstanding client relationships by, among other strategies, creation and management of unforgettable dining experiences for the guests.
• Provide guidance on effective controls in the food production departments.
• Manage health and safety issues for all kitchens.

Person Specification & Attributes:

• Degree in Culinary arts or equivalent.
• Minimum of 5 years’ relevant experience in a similar-scale operation.
• Diploma/certificate in Management/Leadership.
• A strategic thinker and executor with good business acumen
• Comprehensive knowledge of food trends, various cuisines and absolute passion for food preparation.
• Must possess exemplary level of professionalism and demonstrate strong organizational skills.
• Excellent team leadership skills with a hands-on approach.
• High volume, complex food service operations experience.
• Should possess excellent planning and organizing skills.
• Have a solid track record of developing and implementing effective cost control measures.
• Experience with managing critical guests’ relationships.
• Maturity, innovation, resourcefulness, and creativity are important requirements.

All applications accompanied by a detailed CV should be submitted online by not later than 10 October 2023 on the link below; Apply for Group Executive Chef

Human Resources Director RTG Corporate Office 1 Pennefather Ave Harare

Only shortlisted candidates will be contacted.

Job Advertisement Receptionist Cashier x 1

INTERNAL ADVERTISEMENT FOOD AND BEVERAGES SUPERVISOR   Applications are invited from suitably qualified personnel to fill in the position of Food and Beverages Supervisor Bulawayo Rainbow Hotel.   Reporting to                     :              Food and Beverages Manager Location                             :              Bulawayo Rainbow Hotel  The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Oversee operations in the restaurant, functions and all outlets.

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Train new and current employees on proper customer service practices.
• Implement innovative strategies to improve productivity and sales.

  PERSON SPECIFICATION AND ATTRIBUTES

• Holder of HND in Tourism and Hospitality or equivalent.
• Proven work experience at least 2 years in a similar position.
• Extensive Food and Beverages knowledge.
• Strong leadership, motivational and people skills.
• Good financial management skills.
• Critical thinker and problem-solving skills.
• Great interpersonal and communication skill.

  The Human Resources Director RTG Corporate Office 1 Pennefather avenue  Harare

INTERNAL ADVERTISEMENT- Sous Chef NAH

INTERNAL ADVERTISEMENT- RECEPTIONIST-CASHIER