Restaurant Supervisor

Introduction

Applications are invited from suitably qualified personnel to fill in the position of Restaurant Supervisor. The successful candidate will be based at Rainbow Towers Hotel.

The ideal candidate should have the following requirements.

PRINCIPLE ACCOUNTABILITIES

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Train new and current employees on proper customer service practices
• Implement innovative strategies to improve productivity and sales

PERSON SPECIFICATION AND ATTRIBUTES

• Holder of a National Diploma in Tourism and Hospitality
• Proven work experience at least 2 years in a similar position.
• Extensive Food and Beverages knowledge.
• Strong leadership, motivational and people skills.
• Good financial management skills
• Critical thinker and problem-solving skills
• Great interpersonal and communication skill