Introduction Applications are invited from suitably qualified personnel to fill in the position of Cashbook Clerk for Rainbow Tourism Group and the successful candidate will be based in the Accounts Department at Montclair Resort and Conference. The position reports to the Accountant. Responsibilities Include:

• Verification of daily banking
• Update daily bank balances for all accounts
• Bank reconciliations
• Tracking and reconciling cash control account
• Administering inter-unit transactions
• Timeous and accurate monthly reporting
• Processing of daily EFT, payments and receipts including debit orders
• Processing of daily and monthly payments according to a payment schedule

Job Specifications The candidate should have the following:

• Degree in Accounting or equivalent
• Hands-on experience with the Accpac system
• 2 years’ experience in a similar position.
• Ability to work under minimum supervision.
• Organizational commitment and dedication.
• Possession of excellent analytical, communication and relationship management skills

 

Applications are invited from suitably qualified personnel to fill in the position of Reservationist for Rainbow Tourism Group and the successful candidate will be based in the Front Office Department at Montclair Resort and Conference The position reports to Front Office Manager Responsibilities include:

• Helps develop room revenue and room forecasts.
• Tracks future room availability on the basis of reservations.
• Process reservations by mail, telephone and central reservations systems referral.
• Handle enquiries and sell hotel facilities.
• Actively participate in yield management.
• Communicate reservations information to Front desk.
• Prepares reservations report.

Job Specification

• National Diploma or Degree in Tourism and Hospitality Management.
• At least three years’ experience in a similar position.
• Computer literacy and strong working knowledge of Opera Property Management System.
• Proven negotiation and persuasion skills.
• Working experience in sales and hospitality management.
• Planning and organizational skills.
• Ability to work under minimum supervision.

  INTERNAL ADVERTISEMENT   NIGHT AUDITOR x 1   Applications are invited from suitably qualified personnel to fill in the position of Night Auditor for Rainbow Tourism Group and the successful candidate will be based in the Front Office Department at the New Ambassador Hotel.   The position reports to Front Office Supervisor   Responsibilities include:

• Check in and out of guests.
• Reconciling outlet revenues.
• Investigation of variances.
• Preparation of department journals
• Carry out rate checks and update guest profiles
• Perform system backup and file maintenance
• Produce full and accurate night audit reports and flag high balances
• Transfer city ledger to accounts receivable
• Knowledge of all room rates, packages and promotions.
• Merge guest profiles such that the unit keeps clean guest history.
• Facilitate early departures through compilation of the departure list
• Prepare guest invoices and correct errors on guest bills
• Action Duty management handover notes, record night activities and conduct handover to the early Duty Manager
• Must be knowledgeable about the hotel`s emergency details and procedures

  Job Specification

• Holder of an HND in Tourism and Hospitality Management
• At least 2 years’ relevant experience in a similar post
• Demonstrable planning and customer care skills
• Ability to work under minimum supervision
• Consistent and accurate
• Must be knowledgeable with system links, between Micros, Opera and Accpac.
• Excellent with yield management and forecasting.
• Demonstrable Financial understanding is a distinct advantage.

  All applications accompanied by a detailed CV should be submitted online, on the job  link available on https://rtgafrica.com/careers/jobs/night-auditor-x-1/

INTERNAL ADVERTISEMENT- RECEPTIONIST CASHIER

                                                                                                INTERNAL ADVERTISEMENT                                                   RESTAURANT CASHIER   Applications are invited from suitably qualified and experienced personnel to fill in the position of Restaurant Cashier Reporting to                              :      Food & Beverages Supervisor Location                                    :      Victoria Falls Rainbow Hotel   The ideal candidate should meet the following requirements; RESPONSIBILITIES INCLUDE:

• Attending to guests and guest enquiries, interacting with guests and collecting guest feedback.
• Monitoring daily reconciliation of bills and ensuring bills are correctly posted after shift.
• Conducting cashiering functions.
• Must be knowledgeable about the hotel’s emergency procedures.

  Person Specifications and Attributes.

• Holder of a Diploma in Tourism and Hospitality Management or equivalent.
• Knowledge of the Micros system is a requirement.
• At least 2 years of relevant experience in a similar post.
• Yield management and sales skills are an added advantage.
• Demonstrable planning and customer care skills.
• Demonstrate time management skills.
• Ability to work under minimum supervision.
• High level of attention to detail.
• Good communication and interpersonal skills.

  All applications, accompanied by a detailed CV, should be submitted online by not later than 18 June 2025 on the link below; https://rtgafrica.com/careers/jobs/restaurant-cashier-7/ The Human Resources Director Rainbow Tourism Group 1 Pennefather Avenue Harare

Estates Supervisor - June 2025

          BULAWAYO RAINBOW HOTEL   INTERNAL ADVERTISEMENT FOOD AND BEVERAGE SUPERVISOR   Applications are invited from suitably qualified personnel to fill in the position of Food and Beverage Supervisor Bulawayo Rainbow Hotel.   Reporting to                     :              Food and Beverage Manager Location                             :              Bulawayo Rainbow Hotel   The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Oversee operations in the restaurant, functions and all outlets.

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Train new and current employees on proper customer service practices.
• Implement innovative strategies to improve productivity and sales.

  PERSON SPECIFICATION AND ATTRIBUTES

• Holder of HND in Tourism and Hospitality or equivalent.
• Proven work experience at least 2 years in a similar position.
• Extensive Food and Beverages knowledge.
• Strong leadership, motivational and people skills.
• Good financial management skills.
• Critical thinker and problem-solving skills.
• Great interpersonal and communication skill.

  All applications accompanied by a detailed CV should be submitted online, on the job link available on https://rtgafrica.com/careers by no later than 15 June 2025.    

     BULAWAYO RAINBOW HOTEL   INTERNAL ADVERTISEMENT CASHBOOK CLERK Applications are invited from suitably qualified and experienced personnel to fill in the position of Cashbook Clerk  

Reporting to         :           Accountant

Location                       :           Bulawayo Rainbow Hotel   The ideal candidate should meet the following requirements;  

Key responsibilities include:

• Verification of daily banking’s
• Update daily bank balances for all accounts
• Bank reconciliations
• Tracking and reconciling cash control account
• Administering inter-unit transactions
• Timeous and accurate monthly reporting
• Processing of daily EFT, payments and receipts including debit orders
• Processing of daily and monthly payments according to a payment schedule

 

Job Specifications

• Degree in Accounting or equivalent
• At least 2 years’ relevant experience in a similar role
• Fluent in written and spoken
• A pleasant personality and ability to communicate well
• Working knowledge of ACCPAC system
• Should be a person of unquestionable integrity
• Attention to detail, honesty and ability to work with minimum supervision

  All applications accompanied by a detailed CV should be submitted online, on the job link available on https://rtgafrica.com/careers by no later than 15 June 2025.  

HERITAGE EXPEDITIONS AFRICA Position: Logistics Manager Location: Harare (with frequent travel to Victoria Falls) Reporting To: Operations Manager Role Purpose: The Logistics Manager is responsible for the efficient and cost-effective management of the company's growing fleet of buses and small cars across its operations in Harare and Victoria Falls. This role encompasses all aspects of fleet management, including maintenance, scheduling, dispatch, driver management, regulatory compliance, and ensuring the availability of safe and reliable vehicles to support the company's tour and transfer services. The Logistics Manager will play a crucial role in optimizing resource utilization, minimizing operational disruptions, and contributing to high levels of customer satisfaction. Key Responsibilities:

• Develop and implement comprehensive fleet maintenance schedules for all vehicles in both Harare and Victoria Falls.
• Oversee the servicing, repairs, and upkeep of the fleet, ensuring adherence to manufacturer guidelines and safety standards.
• Manage and track maintenance budgets, ensuring cost-effectiveness and value for money.
• Maintain accurate records of all maintenance activities, repairs, and vehicle history.
• Participate in the planning and execution of fleet expansion and renewal strategies.
• Develop and optimize vehicle scheduling and dispatch processes to meet operational demands in both Harare and Victoria Falls.
• Coordinate vehicle allocation for tours, transfers, and other operational requirements, considering factors such as vehicle capacity, location, and driver availability.
• Utilize or implement fleet management software to improve scheduling efficiency and track vehicle movements.
• Ensure effective communication with operations teams and drivers regarding schedules and any changes.
• Collaborate with Human Resources in the recruitment, training, and performance management of drivers.
• Ensure compliance with all relevant driver licensing and regulatory requirements.
• Implement and monitor safety protocols to ensure the well-being of passengers and drivers.
• Manage vehicle registration, insurance, and other necessary documentation.
• Develop and manage the logistics budget, including fleet maintenance, fuel, insurance, and other related expenses.
• Analyze fleet operational costs and identify areas for improvement.
• Analyze data to identify trends, potential issues, and opportunities for optimization.
• Provide insights and recommendations to senior management regarding fleet management strategies.

Qualifications, Experience and other desirable attributes:

• First level degree in Logistics, Supply Chain Management or equivalent. A relevant professional qualification in logistics or transport management is an advantage.
• Minimum of 5 years of progressive experience in fleet management, logistics, or transport operations, preferably within the tourism and hospitality industry.
• Familiarity with Zimbabwean transport regulations and compliance requirements.
• Proficiency in fleet management software.
• Strong leadership and management skills.
• Excellent organizational skills.
• Analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Good financial and commercial acumen

ROLE PROFILE Position           :           Maintenance Manager Reporting to   :           General Manager Location         :           Nyanga, Zimbabwe Summary The Maintenance Manager is responsible for the overall planning, organization, and execution of all maintenance activities within a 3-star resort hotel in Nyanga. This includes ensuring the safe, efficient, and cost-effective operation of all hotel facilities, equipment, and grounds, thereby contributing to an exceptional guest experience and upholding the hotel's brand standards. The role requires a strong understanding of local regulations, resource management and a proactive approach to preventative maintenance in a resort setting. Key Responsibilities & Accountabilities:

• Development and implementation of comprehensive preventative maintenance programs for all hotel assets (guest rooms, F&B outlets, public areas, back-of-house, laundry, kitchen equipment, pool, gardens, vehicles, etc.).
• Drafting and management of a robust maintenance budget, ensuring cost control and optimal resource allocation.
• Identification and prioritization of maintenance projects based on guest impact, safety, cost, and operational efficiency.
• Overseeing daily maintenance operations, including fault finding, repairs, and installations.
• Providing overall leadership role to the maintenance team
• Supervision of external contractors and service providers, ensuring quality of work and adherence to contractual agreements.
• Recruitment, training and development of a high-performing maintenance team.
• Conduct regular performance reviews.
• Implement and enforce all hotel and national health, safety, and environmental policies and procedures.
• Conduct regular safety inspections and risk assessments across the property.
• Ensure fire safety systems, emergency lighting, and evacuation procedures are fully functional and regularly tested.
• Oversee waste management and energy conservation initiatives.
• Proactively identify potential issues that could impact guest comfort or safety.
• Conduct regular inspections of guest rooms and public areas to identify maintenance needs.

Qualifications, Experience and other desirable attributes

• Bachelor's degree in Electrical, Mechanical or Civil Engineering, Facilities Management, or a related field.
• Relevant trade qualifications (e.g., journeyman certificate in electrical, plumbing, or carpentry) are highly desirable.
• Minimum of 5 years of progressive experience in maintenance management, with at least 2-3 years in a supervisory or managerial role within a hotel or resort environment.
• Demonstrated experience in managing diverse maintenance systems, including HVAC, plumbing, electrical, carpentry, refrigeration, and general building fabric.
• Experience working in a remote or resort location is advantageous.
• Proven track record of implementing successful preventative maintenance programs.
• Technical proficiency and problem solving skills
• Excellent leadership, team management and motivational skills.
• Financial acumen, safety conscious and customer focus.

 

Receptionist Cashier - 2025

FRONT OFFICE PORTER X 1 Introduction Applications are invited from suitably qualified personnel to fill in the position of Front Office Porter and the successful candidate will be based at The Rainbow Towers Hotel. The position reports to the Front Office Supervisor. PRINCIPAL RESPONSIBILITIES • Update the hotel information board or TV monitor • Prepare welcome beverages • Organise adequate stationery is at the reception • Go through the departures list in preparation for check out • Induct guests on hotel and room facilities/ rooming upon check in • Receiving and delivering luggage at reception • Receiving and attending guest requests, complaints and queries and escalating them to relevant parties • Update the logbook in the luggage room • Offer Valet services • Distribute newspapers as per guest ledger PERSON SPECIFICATION • At least 5 O’ Levels including English language • Certificate in Front Office operations. • At least 2 years’ experience in the Industry. • High level of attention to detail • Customer Service Orientation • Highly motivated and works with minimum supervision. • High levels of innovation and creativity. • Excellent communication and interpersonal skills

                                                                                              INTERNAL ADVERTISEMENT                                                     RECEPTIONIST/CASHIER Applications are invited from suitably qualified and experienced personnel to fill in the position of Receptionist/ Cashier. Reporting to                             :           Front Office Supervisor Location                                  :           New Ambassador Hotel   The ideal candidate should meet the following requirements; RESPONSIBILITIES INCLUDE:

• Attending to guests and guest enquiries, Interacting with guests and collecting guest feedback.
• Taking note of guests special needs and communicating accordingly.
• Taking guest reservations, Checking in and checking out guests and Conducting cashiering functions.
• Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current.

Job Specifications

• Holder of a Diploma in Tourism and Hospitality Management.
• Knowledge of Opera property management system is a requirement.
• At least 1 -2 years of relevant experience in a similar post.
• Yield management and sales skills are an added advantage.
• Demonstrable planning and customer care skills.
• Ability to work under minimum supervision.
• High level of attention to detail.
• Good communication and interpersonal skills.

All applications, accompanied by a detailed  CV, should be submitted online by not later than 8 May 2025 on the link below; https://rtgafrica.com/careers/wp-admin/post-new.php?post_type=jobpost

BULAWAYO RAINBOW HOTEL   INTERNAL ADVERTISEMENT   HANDYMAN   Applications are invited from suitably qualified personnel to fill in the position of HANDYMAN at Bulawayo Rainbow Hotel.   Reporting to               :           Maintenance Supervisor Location                     :           Bulawayo Rainbow Hotel   The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Maintaining the workshop clean.
• Conducting hotel inspections for malfunctioning equipment.
• Providing first line of support in maintenance.
• Monitor hotel fire equipment and storerooms.
• Cleaning of plant rooms.

  PERSON SPECIFICATION AND ATTRIBUTES The candidate should have the following:

• 5 O’ levels including English
• At least Class 3 trade tested Electrician
• At least 2 years of relevant experience.
• A good interpersonal, negotiation, and consultative skills at all levels
• A pleasant personality and ability to communicate well with staff, customers, and related stakeholders.
• Ability to work with minimal supervision is a pre-requisite.

    All applications accompanied by a detailed CV should be submitted online, on the job link available on https://rtgafrica.com/careers by no later than 2 May 2025.    

Internal Advert- Storeman (VFRH)