ROLE PROFILE Guest Service Agent Introduction Applications are invited from suitably qualified personnel to fill in the position of Guest Service Agent and the successful candidate will be based at Rainbow Towers Hotel and ICC Harare.  Reporting The position reports to the Front Office Supervisor.  PRINCIPAL RESPONSIBILITIES:         

• Taking guests’ reservations, checking in and checking out guests.
• Conducting cashiering functions.
• Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current.
• Attending to guests’ enquiries, interacting with guests, and collecting guest feedback.
• Taking note of guests’ special needs and communicating accordingly

 Person Specification & Attributes

• Holder of a Higher National Diploma in Tourism and Hospitality Management or equivalent
• Knowledge of Opera system is a requirement.
• At least 1 -2 years’ relevant experience in a similar post
• Yield management and sales skills an added advantage.
• Ability to work under minimum supervision.
• High level of attention to detail
• Good communication and interpersonal skills

Internal Advert- Receptionist Cashier 2024

StoremanINTERNAL ADVERTISEMENT- AZRL EXECUTIVE CHEF

INTERNAL ADVERTISEMENT                                                                   FOOD & BEVERAGE SUPERVISOR X 1 Introduction Applications are invited from suitably qualified personnel to fill in the position of Food & Beverage Supervisor and the successful candidate will be based at Rainbow Towers Hotel.   The position reports to the Food & Beverage Manager. PRINCIPAL RESPONSIBILITIES

• Oversee operations in the restaurant, functions and all outlets.

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, restaurant utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Train new and current employees on proper customer service practices.

• Implement innovative strategies to improve productivity and sales.

PERSON SPECIFICATION 

• Holder of HND in Tourism and Hospitality or equivalent.
• Proven work experience at least 2 years in a similar position.
• Extensive Food and Beverages knowledge.
• Strong leadership, motivational and people skills.
• Good financial management skills.
• Critical thinker and problem-solving skills.
• Great interpersonal and communication skill.

  All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to: recruitment@rtg.co.zw by no later than 26 March 2024

INTERNAL ADVERTISEMENT                                                                             ACCOUNTANT X 1 Introduction Applications are invited from suitably qualified personnel to fill in the position of Accountant and the successful candidate will be based at Gateway Stream.   The position reports to the Gateway Stream General Manager.   PRINCIPAL RESPONSIBILITIES

• Budget preparation and reviews.
• Cash flow management.
• Preparation and interpretation of financial accounts for management.
• Maintenance of asset register.
• Consolidation of audit files.
• Management of departmental associates’ performance through, inter-alia, coaching and continuous training.
• Implementation and monitoring of effective financial and internal controls within the business unit.
• Liaising with statutory bodies and managing statutory accounts effectively.
• Taking a leading role in the preparation of routine business, accounting and audit reviews.
• Facilitating periodic internal and external audits.

PERSON SPECIFICATION

• First level Degree in Accounting/Finance from a recognized institution.
• Possession of a full professional qualification - ACCA/CIS or equivalent.
• Possession of an MBA/MBL or equivalent is an added advantage.
• Minimum of at least 3 years’ experience in a similar role.
• Working knowledge of Property Management and Accounting Systems e.g. OPERA and ACCPAC.
• Good planning and leadership skills.
• Demonstrable cost management skills.
• Should be a person of unquestionable integrity.

All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to: recruitment@rtg.co.zw by no later than 26 March 2024  

INTERNAL ADVERTISEMENT  Waiter /Waitress X 8   Introduction Applications are invited from suitably qualified personnel to fill in the position of Waiter/Waitress. The successful candidate will be based at Rainbow Towers Hotel.   The position reports to the Food & Beverage Supervisor.   PRINCIPAL RESPONSIBILITIES:            

• Accurate taking of guests orders
• Preparation of tables by setting up linen, silverware and glasses
• Up-selling of additional products where appropriate
• Serving of food and drink orders
• Delivery of checks and collection of bill payments
• Clearing of tables
• Collection of guests’ feedback

  PERSON SPECIFICATION

• Minimum 5’O’ levels
• National Certificate in Food and Beverage Services or Equivalent
• At least 2-3 years’ relevant experience in a similar post.
• Demonstrable planning and customer care skills.
• Excellent communication and interpersonal skills.

Attention to detail, honesty and ability to work with minimal supervision are pre – requisites.     All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to : recruitment@rtg.co.zw by no later than 26 March 2024    

        INTERNAL ADVERTISEMENT

 Junior Chefs x3

   Introduction Applications are invited from suitably qualified personnel to fill in the position of Junior Chef. The successful candidate will be based at Rainbow Towers Hotel.   The position reports to the Head Chef.   PRINCIPAL RESPONSIBILITIES

• Production of high quality food according to standard recipes
• Assists with the preparation, presentation, decoration and storage of variety of dishes.
• Serving of food to guests and collection of guest’s feedback.
• Maintains a clean and hygienic work area.
• Managing costs through innovative cooking methods.
• Adheres to effective practices of Health and Safety standards in the Kitchen
• Comply with BOP and general kitchen standards at all times.

PERSON SPECIFICATION

• National Certificate in Culinary Arts/ Professional Cookery.
• At least 2 years’ experience in the Industry.
• Highly motivated and works with minimum supervision.
• High levels of innovation and creativity.
• Excellent communication and interpersonal skills

All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to: recruitment@rtg.co.zw by no later than 26 March 2024

INTERNAL ADVERTISEMENT                                                                             CHEF DE PARTIE X 2 Introduction Applications are invited from suitably qualified personnel to fill in the position of Chef de Partie and the successful candidate will be based at Rainbow Towers Hotel.   The position reports to the Head Chef.   PRINCIPAL RESPONSIBILITIES

• Preparing, cooking and presenting high quality dishes within the specialty section
• Assisting the Head Chef and Sous Chef in creating menu items, recipes and developing dishes
• Assisting with the management of health and safety
• Assisting with the management of food hygiene practices
• Managing and training any Commis Chefs
• Monitoring portion and waste control
• Overseeing the maintenance of kitchen and food safety standards

PERSON SPECIFICATION

• National Certificate in Culinary Arts/ Professional Cookery.
• At least 3 years’ experience in the Industry.
• High level of attention to detail
• Knowledge and ability to run a section
• Highly motivated and works with minimum supervision.
• High levels of innovation and creativity.
• Excellent communication and interpersonal skills

All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to: recruitment@rtg.co.zw by no later than 26 March 2024  

            INTERNAL ADVERTISEMENT                                                                             HEAD CHEF X 1 Introduction Applications are invited from suitably qualified personnel to fill in the position of Head Chef and the successful candidate will be based at Rainbow Towers Hotel.   The position reports to the Executive Chef.   PRINCIPAL RESPONSIBILITIES

• Participating in preparation of kitchen budgets
• Planning of kitchen operations
• Participating in menu planning and reengineering
• Overseeing product quality and supervising service
• Supervising kitchen associates and conducting kitchen inspections
• Training of kitchen associates
• Monitor hygiene/safety in the kitchen

• Managing kitchen costs through use of innovative cooking methods

• Administration of health and safety standards and practices in the kitchen

  PERSON SPECIFICATION AND ATTRIBUTES

• Higher National Diploma in Professional Cookery
• At least 3 years’ experience in a similar position
• Hands on experience in food production and service standards
• Good flair of financial figures
• Excellent coordination skills
• High proficiency in ala’carte service
• Sensitive to customer care

• High levels of personal presentation
• Fluency in English language
• Foreign language preferably French and / Germany is an added advantage

All applications accompanied by detailed CVs should be submitted to: The Human Resource Director RTG Corporate Office 1 Pennefather Avenue Harare OR Emailed to: recruitment@rtg.co.zw by no later than 26 March 2024  

ROLE PROFILE                                                                    E-Commerce Administrator Introduction Applications are invited from suitably qualified personnel to fill in the position of E-Commerce Administrator and the successful candidate will be based at Corporate Office.   Job Summary To provide support to the E-Commerce Manager by providing efficient and effective administrative services by ensuring delivery of a range of online presence for direct bookings and revenue generation. These include responsive coordination of all E-Commerce paperwork with all stakeholders, records administration and communication of direct bookings and revenue generation policy.   Reporting The position reports to the E-Commerce Manager.  

• PRINCIPAL RESPONSIBILITIES:
• Managing the Ecommerce Platforms:
• Ensuring smooth functionality and availability of the online booking platforms.
• Intelligent rate and availability monitoring for rooms and packages.
• Administering promotions and special offers through the booking engine.
• Responding to customer inquiries and resolving booking issues.
• Recruiting and managing partnerships with OTAs and other online travel channels.
• Analysing competitor pricing and recommending accordingly.
• Implementing revenue management strategies for online bookings.
• Working with other departments like marketing and sales to ensure cohesive online initiatives.
• Optimizing online presence:
  • Maintaining and updating the hotel's website with accurate information and engaging content.
  • Managing the hotel's listings on online travel agencies (OTAs) and metasearch platforms.
  • Engaging in search engine optimization (SEO) activities to improve website ranking.
  • Monitoring online reputation and managing customer reviews.
• Marketing and customer engagement:
• Creating and managing email marketing campaigns for promotions and offers.
• Analysing website traffic and booking data to identify trends and opportunities.
• Reporting on the performance of online marketing and sales efforts.

 

• Administrative Responsibilities’;
• Assumes responsibility for working with Commercial team members and maintaining complete and accurate records for Group E-Commerce business.
• Assumes responsibility for performing clerical support functions (varies based upon the need).
• Provide information on a regular basis to assist in monitoring partner and service providers performance and the customer experience.
• Arrange meetings, take minutes and circulate agenda and monitor action plans.
• Provide administrative support for management on online presence for direct bookings and revenue generation.
• To work flexibly with colleagues and ensure adequate departmental and office cover at all times.

    Person Specification & Attributes

• Bachelor’s Degree in Business Studies and Computing Science / Ecommerce
• Strong understanding of online marketing and e-commerce principles.
• Proficient in using various content management systems (CMS) and booking engines.
• Excellent communication and customer service skills.
• Analytical abilities to interpret data and track performance.
• Ability to work independently and manage multiple tasks.
• A tactical thinker and executor with good business acumen
• Must possess exemplary level of professionalism and demonstrate strong organizational skills.
• Excellent team leadership skills with a hands-on approach.
• Should possess excellent planning and organizing skills.
• Maturity, innovation, resourcefulness, and creativity are important requirements.

    All applications accompanied by a detailed CV should be submitted to ; Human Resources Director   RTG Corporate Office 1 Pennefather Ave Harare  

   NEW AMBASSADOR HOTEL                 INTERNAL ADVERTISEMENT                                                              KITCHEN PORTER   Applications are invited from suitably qualified personnel to fill in the position of Kitchen Porter at New Ambassador Hotel.   Reporting to                :           Head Kitchen Porter Location                      :           New Ambassador Hotel   The ideal candidate should have the following requirements; PRINCIPLE ACCOUNTABILITIES

• Keeping kitchen areas clean and sanitized
• Disposal of garbage
• Maintaining cleanliness in food storerooms.
• Washing kitchen utensils.
• Setting up buffet areas.
• Collection of issues from Stores.

  PERSON SPECIFICATION AND ATTRIBUTES

• At least 5 O Levels including English Language
• Communication and interpersonal skill
• General business knowledge
• Time management skills
• Presentation skills
• Organizing skills
• Product Knowledge

    All applications, accompanied by a detailed  CV, should be submitted online by not later than 22 March 2024.   The Human Resources Director Rainbow Tourism Group 1 Pennefather Avenue Harare

      NEW AMBASSADOR HOTEL               INTERNAL ADVERTISEMENT  Reservationist Applications are invited from suitably qualified and experienced personnel to fill in the position of Reservationist   Reporting to:                       Front Office Supervisor                        Location:                              New Ambassador Hotel   The ideal candidate should meet the following requirements;   RESPONSIBILITIES INCLUDE:

• Helps develop room revenue and room forecasts.
• Tracks future room availability on the basis of reservations.
• Process reservations by mail, telephone and central reservations systems referral.
• Handle enquiries and sell hotel facilities.
• Actively participate in yield management.
• Communicate reservations information to Front desk.
• Prepares reservations report.

  CANDIDATE SPECIFICATION:

• National Diploma or Degree in Tourism and Hospitality Management.
• At least three years’ experience in a similar position.
• Computer literacy and strong working knowledge of Opera Property Management System.
• Proven negotiation and persuasion skills.
• Working experience in sales and hospitality management.
• Planning and organizational skills.
• Ability to work under minimum supervision.

    All applications, accompanied by a detailed CV, should be submitted online by not later than 19 March 2024.   The Human Resources Director Rainbow Tourism Group 1 Pennefather Avenue Harare

NEW AMBASSADOR HOTEL                  INTERNAL ADVERTISEMENT JUNIOR CHEF   Applications are invited from suitably qualified and experienced personnel to fill in the position of Junior Chef Reporting to:                            Head Chef Location:                                 New Ambassador Hotel   The ideal candidate should meet the following requirements;   RESPONSIBILITIES INCLUDE:

• Planning organization skills in Kitchen operations
• Menu planning and re-engineering.
• Overseeing food production.
• Control of section production.
• Managing costs through the use of innovative cooking methods.
• Effective practices of health and safety standards in the kitchen.

  Job Specifications

• National Certificate in Professional Cookery.
• At least 2 years of relevant experience in a similar position.
• Hands-on experience in food production and service standards.
• Fluent in written and spoken English.
• Good with production-related figures.
• Excellent coordination skills.
• Excellent in healthy foods and green cooking.
• Sensitive to customer needs.
• High levels of personal presentation.
• Should be a person of unquestionable integrity.
• Attention to detail, honesty and ability to work with minimal supervision.

  All applications, accompanied by a detailed CV, should be submitted online by not later than 22 March 2024.   The Human Resources Director Rainbow Tourism Group 1 Pennefather Avenue Harare

     NEW AMBASSADOR HOTEL               INTERNAL ADVERTISEMENT         HEAD CHEF Applications are invited from suitably qualified and experienced personnel to fill in the position of Head Chef Reporting to                             :           General Manager Location                                  :           New Ambassador Hotel   The ideal candidate should meet the following requirements;   RESPONSIBILITIES INCLUDE:

• Preparation of kitchen budgets.
• Planning kitchen operations
• Menu planning and reengineering.
• Overseeing product quality and supervising service.
• Training of kitchen associates.
• Managing kitchen costs through the use of innovative cooking methods.
• Administration of health and safety standards and practices in the kitchen.

  Job Specifications

• Higher National Diploma in Professional Cookery.
• At least 2 years’ relevant experience in a similar position.
• Hands-on experience in food production and service standards.
• Fluent in written and spoken English.
• A good flair for financial figures and training.
• Excellent coordination skills.
• Sensitive to customer skills
• High levels of personal presentation.
• Should be a person of unquestionable integrity.
• Attention to detail, honesty and ability to work with minimal supervision.

  All applications, accompanied by a detailed  CV, should be submitted online by not later than 22 March 2024.   The Human Resources Director Rainbow Tourism Group 1 Pennefather Avenue Harare