Maintenance Manager

ROLE PROFILE

Position           :           Maintenance Manager

Reporting to   :           General Manager

Location         :           Nyanga, Zimbabwe

Summary

The Maintenance Manager is responsible for the overall planning, organization, and execution of all maintenance activities within a 3-star resort hotel in Nyanga. This includes ensuring the safe, efficient, and cost-effective operation of all hotel facilities, equipment, and grounds, thereby contributing to an exceptional guest experience and upholding the hotel’s brand standards. The role requires a strong understanding of local regulations, resource management and a proactive approach to preventative maintenance in a resort setting.

Key Responsibilities & Accountabilities:

• Development and implementation of comprehensive preventative maintenance programs for all hotel assets (guest rooms, F&B outlets, public areas, back-of-house, laundry, kitchen equipment, pool, gardens, vehicles, etc.).
• Drafting and management of a robust maintenance budget, ensuring cost control and optimal resource allocation.
• Identification and prioritization of maintenance projects based on guest impact, safety, cost, and operational efficiency.
• Overseeing daily maintenance operations, including fault finding, repairs, and installations.
• Providing overall leadership role to the maintenance team
• Supervision of external contractors and service providers, ensuring quality of work and adherence to contractual agreements.
• Recruitment, training and development of a high-performing maintenance team.
• Conduct regular performance reviews.
• Implement and enforce all hotel and national health, safety, and environmental policies and procedures.
• Conduct regular safety inspections and risk assessments across the property.
• Ensure fire safety systems, emergency lighting, and evacuation procedures are fully functional and regularly tested.
• Oversee waste management and energy conservation initiatives.
• Proactively identify potential issues that could impact guest comfort or safety.
• Conduct regular inspections of guest rooms and public areas to identify maintenance needs.

Qualifications, Experience and other desirable attributes

• Bachelor’s degree in Electrical, Mechanical or Civil Engineering, Facilities Management, or a related field.
• Relevant trade qualifications (e.g., journeyman certificate in electrical, plumbing, or carpentry) are highly desirable.
• Minimum of 5 years of progressive experience in maintenance management, with at least 2-3 years in a supervisory or managerial role within a hotel or resort environment.
• Demonstrated experience in managing diverse maintenance systems, including HVAC, plumbing, electrical, carpentry, refrigeration, and general building fabric.
• Experience working in a remote or resort location is advantageous.
• Proven track record of implementing successful preventative maintenance programs.
• Technical proficiency and problem solving skills
• Excellent leadership, team management and motivational skills.
• Financial acumen, safety conscious and customer focus.