Functions Coordinator x 2

Introduction

Applications are invited from suitably qualified personnel to fill in the position of Functions Coordinator. The successful candidate will be based at Rainbow Towers Hotel and ICC Harare

The position reports to the Functions Manager.

 Responsibilities Include:  

• Collaborate with clients to understand their event needs, including layout, food, beverages and audiovisual requirements.
• Make conference reservations and manage bookings.
• Serve as the primary point of contact for clients and internal teams, ensuring everyone is informed and aligned on conference details.
• Assist in creating and managing conference budgets, tracking expenses, and ensuring adherence to financial guidelines.
• Oversee all logistical aspects of events, such as room setup and equipment.
• Provide on-the-day support to guests, addressing any issues that arise and ensuring the event flows as planned.
• Assist in promoting the hotel’s conference spaces and services, working with the sales and marketing team to attract new clients.
• Gather feedback post-event to assess success and identify areas for improvement.
• Ensure all events comply with local regulations, safety protocols, and hotel policies.
• Maintain accurate records of event details, contracts, and communications for future reference.

Job Specifications:

The candidate should have the following:

• Holder of a Higher National Diploma in Tourism and Hospitality Management.
• Hands-on experience of OPERA system and Micros.
• At least 2 years’ relevant experience in a similar post.
• Demonstrable planning and customer care skills.
• Excellent communication and interpersonal skills.