Front Supervisor

Introduction

Applications are invited from suitably qualified personnel to fill in the position of

Front Office Supervisor. The successful candidate will be based at Rainbow Towers Hotel.

The position reports to the Front Office Manager.

PRINCIPAL RESPONSIBILITIES:            

• Manages and supervises receptionist duties
• Performs departmental inspections
• Trains staff on departmental policies, processes and systems
• Analyses daily revenue reports and Front Office operations
• Secures the reception area ensures functionality of all systems and equipment
• Resolves guest complaints ensuring guest satisfaction
• Coordinates activities with other departments

PERSON SPECIFICATION

• Degree in Hospitality and Tourism or equivalent
• At least 2 years relevant experience in Front Office and Housekeeping
• Working knowledge of foreign language will be an added advantage
• Ability to input and access information in the property management system
• Familiarity with yield management and forecasting
• Computer skills such as Opera, Word, excel, MS Power point presentation
• Planning, organizing and communication skills