FRONT OFFICE SUPERVISOR

BULAWAYO RAINBOW HOTEL

 FRONT OFFICE SUPERVISOR

Applications are invited from suitably qualified personnel to fill in the position of FRONT OFFICE SUPERVISOR at Bulawayo Rainbow Hotel.

Reporting to               :           Front Office Manager

Location                     :           Bulawayo Rainbow Hotel

The ideal candidate should have the following requirements;

PRINCIPLE ACCOUNTABILITIES

• Manages and supervises departmental duties
• Performs departmental inspections.
• Regular training of departmental staff.
• Compiling and analyzing various reports relevant to the department.
• Supervises lobby activities to ensure efficient guests arrival experience
• Ensures functionality of all systems and equipment at the front desk.
• Resolves guests’ complaints ensuring guest satisfaction at all times.
• Maintenance of effective controls at the reception area.

PERSON SPECIFICATION AND ATTRIBUTES

• The candidate should have the following:
• Degree in Hospitality and Tourism or equivalent
• At least 2 years’ relevant working experience in Front Office and Housekeeping departments
• Working knowledge of OPERA property management system
• Good planning, organizing and communication skills
• Must have good public relations skills and be assertive.

All applications accompanied by a detailed CVs should be submitted to;

All applications, accompanied by a detailed CV, should be submitted online by not later than 13 February 2024 on the link below;