E-Commerce Administrator

ROLE PROFILE

                                                                 E-Commerce Administrator

Introduction

Applications are invited from suitably qualified personnel to fill in the position of E-Commerce Administrator and the successful candidate will be based at Corporate Office.

Job Summary

To provide support to the E-Commerce Manager by providing efficient and effective administrative services by ensuring delivery of a range of online presence for direct bookings and revenue generation. These include responsive coordination of all E-Commerce paperwork with all stakeholders, records administration and communication of direct bookings and revenue generation policy.

Reporting

The position reports to the E-Commerce Manager.

• PRINCIPAL RESPONSIBILITIES:
• Managing the Ecommerce Platforms:
• Ensuring smooth functionality and availability of the online booking platforms.
• Intelligent rate and availability monitoring for rooms and packages.
• Administering promotions and special offers through the booking engine.
• Responding to customer inquiries and resolving booking issues.
• Recruiting and managing partnerships with OTAs and other online travel channels.
• Analysing competitor pricing and recommending accordingly.
• Implementing revenue management strategies for online bookings.
• Working with other departments like marketing and sales to ensure cohesive online initiatives.
• Optimizing online presence:
  • Maintaining and updating the hotel’s website with accurate information and engaging content.
  • Managing the hotel’s listings on online travel agencies (OTAs) and metasearch platforms.
  • Engaging in search engine optimization (SEO) activities to improve website ranking.
  • Monitoring online reputation and managing customer reviews.
• Marketing and customer engagement:
• Creating and managing email marketing campaigns for promotions and offers.
• Analysing website traffic and booking data to identify trends and opportunities.
• Reporting on the performance of online marketing and sales efforts.

• Administrative Responsibilities’;
• Assumes responsibility for working with Commercial team members and maintaining complete and accurate records for Group E-Commerce business.
• Assumes responsibility for performing clerical support functions (varies based upon the need).
• Provide information on a regular basis to assist in monitoring partner and service providers performance and the customer experience.
• Arrange meetings, take minutes and circulate agenda and monitor action plans.
• Provide administrative support for management on online presence for direct bookings and revenue generation.
• To work flexibly with colleagues and ensure adequate departmental and office cover at all times.

Person Specification & Attributes

• Bachelor’s Degree in Business Studies and Computing Science / Ecommerce
• Strong understanding of online marketing and e-commerce principles.
• Proficient in using various content management systems (CMS) and booking engines.
• Excellent communication and customer service skills.
• Analytical abilities to interpret data and track performance.
• Ability to work independently and manage multiple tasks.
• A tactical thinker and executor with good business acumen
• Must possess exemplary level of professionalism and demonstrate strong organizational skills.
• Excellent team leadership skills with a hands-on approach.
• Should possess excellent planning and organizing skills.
• Maturity, innovation, resourcefulness, and creativity are important requirements.

All applications accompanied by a detailed CV should be submitted to ;

Human Resources Director  

RTG Corporate Office

1 Pennefather Ave

Harare