INTRODUCTION

Applications are invited from suitably qualified and experienced personnel to fill the position of Maintenance Supervisor within Rainbow Tourism Group (RTG). The successful candidate will be based at Montclair Resort & Conference in Nyanga and will report to the Maintenance Manager.

ROLE SUMMARY

The Maintenance Supervisor is responsible for coordinating and supervising the day-to-day maintenance activities of the hotel to ensure that buildings, equipment, facilities and grounds are maintained in a safe, reliable and efficient condition. The role involves allocating work, guiding the maintenance team, carrying out routine inspections, attending to faults and ensuring that preventative maintenance schedules are implemented. The successful candidate will support the Maintenance Manager in maintaining operational standards, minimising equipment downtime and ensuring a comfortable and safe environment for guests and employees.

KEY RESPONSIBILITIES

• Supervise and coordinate the daily activities of the maintenance team, ensuring that jobs are allocated, completed on time and carried out to the required standards.
• Implement and monitor preventative maintenance schedules for guest rooms, public areas, kitchens, laundry, plant rooms, swimming pool, gardens, vehicles and other hotel facilities.
• Carry out routine inspections of the property and promptly identify, report and address defects, breakdowns and potential safety hazards.
• Diagnose faults and oversee repairs, servicing and installations involving electrical systems, plumbing, refrigeration, air conditioning, carpentry, painting and general building maintenance.
• Respond promptly to maintenance requests from hotel departments, prioritising issues affecting guest comfort, health, safety and business operations.
• Ensure maintenance tools, equipment, materials and spare parts are properly used, stored and accounted for.
• Monitor the quality of work performed by team members and contractors, ensuring compliance with specifications, safety procedures and hotel standards.
• Provide on-the-job coaching and guidance to maintenance team members and identify skills gaps for further training and development.
• Maintain accurate maintenance records, including job cards, inspection checklists, equipment service records, breakdown reports and outstanding work schedules.
• Assist the Maintenance Manager with maintenance reports, estimates, material requisitions and inputs into the maintenance budget.
• Ensure compliance with occupational health and safety requirements, environmental procedures and hotel policies, and promptly report incidents and unsafe conditions.
• Check the functionality and condition of fire safety equipment, emergency lighting, alarms, pumps and other critical systems, reporting faults for immediate attention.
• Support energy, water and waste management initiatives by identifying wastage, leaks and opportunities to improve resource efficiency.
• Ensure maintenance work areas are clean, orderly and safe, and that tools and equipment are maintained in good working condition.
• Provide support during emergencies and undertake any other duties reasonably assigned by the Maintenance Manager.

JOB SPECIFICATIONS

• A National Diploma or Higher National Diploma in Electrical Engineering, Mechanical Engineering, Building Technology, Facilities Management or a related technical field.
• A relevant trade qualification or recognised apprenticeship in electrical work, plumbing, refrigeration and air conditioning, carpentry or a related maintenance discipline will be an added advantage.
• At least three (3) to five (5) years’ relevant maintenance experience, with a minimum of two (2) years in a supervisory or team-leading role.
• Experience in a hotel, resort, commercial property or facilities maintenance environment is an advantage.
• Practical knowledge of electrical, plumbing, refrigeration, air-conditioning, carpentry and general building maintenance systems.
• Ability to read and interpret technical instructions, equipment manuals, maintenance schedules and basic drawings.
• Good fault-finding, diagnostic and problem-solving skills, with the ability to respond effectively to maintenance emergencies.
• Strong supervisory, communication, planning and organisational skills.
• Good record-keeping and basic computer skills, including the ability to prepare maintenance reports and maintain job records.
• Knowledge of occupational health and safety practices, fire safety requirements and environmental procedures.
• Ability to work flexible hours, including weekends and public holidays, when operational requirements demand.
• High levels of integrity, accountability, initiative and customer service orientation.