Sustainability at the Heart of Everything We Do
A Message from our Chief Executive Mr. Tendai Madziwanyika.
“Sustainability is not just a responsibility, it is a strategic enabler that positions RTG to lead in responsible tourism, drive innovation, and deliver lasting impact for society, the environment, and our business.”
OUR SUSTAINABILITY STRATEGY
RTG’s sustainability approach underpins its long-term resilience by integrating environmental stewardship, social responsibility and sound governance into strategic planning and daily operations. Oversight to ensure accountability, ethical conduct and transparent reporting is done through various ways which include quarterly Board reporting, tracking and audits.
Our sustainability approach and strategy is guided by the United Nations Sustainable Development Goals, RTG embeds sustainability in its business operations/processes proactively managing regulatory, environmental and operational risks. The strategy supports renewable energy adoption, water and waste reduction, employee empowerment and community upliftment, while reducing the Group’s carbon footprint and strengthening stakeholder trust.
Sustainability Objectives
Rainbow Tourism Group’s key sustainability objectives are to:
- Embed sustainable business practices across all operations
- Ensure Board-level oversight and accountability for ESG performance
- Serve and uplift the communities in which RTG operates
- Integrate sustainability into risk management and capital allocation decisions
- Reduce energy consumption, expand renewable energy adoption and lower carbon emissions in line with the 2027 net-zero Scope 1 target
- Achieve measurable reductions in energy, water consumption and waste
- Promote transparent reporting and stakeholder engagement
- Secure favourable green financing
Environmental Stewardship
Solar panels at Kadoma Hotel and Conference Centre roof tops
Energy Conservation
Rainbow Tourism Group recognises clean energy as a strategic pillar in shaping the future of sustainable hospitality. As part of its broader transition to solar energy, a 300kVA grid-tied solar system was installed at Kadoma Hotel & Conference Centre, now generating a substantial portion of the property’s electricity requirements and demonstrating RTG’s commitment to renewable energy. The system also exports excess power to the national grid, positively contributing to the town’s energy supply. Group-wide, RTG continues to enhance energy efficiency through LED lighting, smart HVAC systems, and optimised off-peak scheduling of high-demand equipment — measures that reduce emissions while improving operational cost efficiency. The Group is working on rolling out solar systems across the group.
Solar Plant at the Kadoma Hotel and Conference Centre
Water Conservation
Rainbow Tourism Group is actively taking steps to reduce water usage across its properties. Sensor taps and dual-flush toilets help reduce consumption by up to 30% while keeping operational costs in check. The Group also introduced the Green Stays Linen Reuse Programme to further minimise water, energy, and chemical use, encouraging sustainable habits among guests.
Green Stays Linen Reuse card, encouraging guests to save water, energy and chemicals by reusing linen across RTG properties.
Waste Management
Rainbow Tourism Group has transitioned to bulk guest amenities to reduce single-use plastics (mini-shower gel, shampoo and lotions) and is implementing comprehensive waste separation, focusing on segregation at source, recycling, and composting organic matter. The Group continues to monitor and minimise total waste generation with the goal of achieving a fully circular waste management model. Collectively, these initiatives reduce environmental impact and reinforce RTG’s commitment to sustainable, responsible hospitality operations.
Refillable guest amenity decanters for lotion, shampoo and body wash, part of RTG’s initiative to reduce single-use plastic packaging
Biodiversity Conservation
Tree Planting
RTG plants trees in Kadoma, advancing its commitment to sustainability.
Guided by a commitment to sustainability, the Group is actively supporting reforestation across its communities, through ‘A Tree for Every Room’ campaign, which has resulted in the planting nationwide. This programme supports carbon sequestration and ecosystem restoration while advancing RTG’s 2027 target of achieving net-zero Scope 1 emissions.
In addition, the Group introduced the RTG Agro Concept, integrating sustainable agriculture into its operations to reduce its carbon footprint by growing produce at the point of operation and consumption. Rainbow Tourism Group’s on-site vegetable production under the RTG Agro initiative helps reduce carbon emissions across the value chain. By growing produce at the point of consumption, the Group significantly cuts transportation-related fuel use and eliminates much of the refrigeration and packaging associated with external suppliers. Shorter supply chains also reduce food spoilage, lowering methane emissions linked to organic waste. In addition, cultivation supports soil carbon sequestration through natural photosynthesis and improved soil health. Collectively, this approach lowers Scope 2 and Scope 3 emissions while strengthening climate resilience and advancing responsible, low-carbon hospitality operations aligned with global sustainability goals.
Social Impact
Empowering Communities, Enriching Lives
RTG hands over linen donations at Seke PolyClinic in Harare
RTG handing over linen to Epworth Poly Clinic in Harare
Rainbow Tourism Group (RTG) is committed to meaningful corporate citizenship through structured sustainable needs- based community support initiatives. The Group supports health institutions, schools, charitable organisations and vulnerable groups within the communities where RTG operates. By aligning the support with local needs, RTG strengthens community relationships and promotes social upliftment and inclusive development.
Employee Investment and Support
RTG realises that the welfare and wellbeing of our teams are of paramount importance in achieving our corporate objectives and therefore invests in its employees’ wellbeing through a structured approach that strengthens both professional development and personal welfare, enabling our people to thrive and perform at their best. Through intentional efforts, RTG continues to champion inclusivity within the hospitality sector while creating meaningful value for our employees, guests, and communities by fostering equitable opportunities for individuals from underrepresented and historically marginalised groups. Beyond employment, RTG demonstrates genuine care for its workforce through regular wellness sessions that support physical, mental and financial wellness, as well as structured staff support initiatives like sports. In addition, the Group introduced a housing programme that has benefited employees by improving access to secure and stable accommodation, reinforcing long-term wellbeing and financial stability.
Governance & Ethical Leadership
Transparency, Accountability, Integrity
RTG upholds the highest standards of governance and ethical conduct, ensuring quality and accountability across all operations. ISO 9001:2015 certification provides a framework for operational excellence, while robust anti-corruption policies, codes of ethics, and regular internal and independent external audits reinforce transparency and compliance. By adhering to local and international regulations and implementing dedicated programs such as compliance management and codes of conduct, the Group demonstrates its unwavering commitment to integrity, responsible business practices and ethical leadership.