{"id":8706,"date":"2024-08-23T12:40:12","date_gmt":"2024-08-23T12:40:12","guid":{"rendered":"https:\/\/rtgafrica.com\/careers\/?post_type=jobpost&#038;p=8706"},"modified":"2024-09-03T00:30:32","modified_gmt":"2024-09-03T00:30:32","slug":"guest-service-agent-2","status":"closed","type":"jobpost","link":"https:\/\/rtgafrica.com\/careers\/jobs\/guest-service-agent-2\/","title":{"rendered":"Guest Service Agent"},"content":{"rendered":"<p><strong>ROLE PROFILE<\/strong><\/p>\n<p><strong>Guest Service Agent<\/strong><\/p>\n<p><strong>Introduction<\/strong><\/p>\n<p>Applications are invited from suitably qualified personnel to fill in the position of Guest Service Agent and the successful candidate will be based at <strong>Rainbow Towers Hotel and ICC Harare<\/strong>.<\/p>\n<p><strong>\u00a0<\/strong><strong>Reporting<\/strong><\/p>\n<p>The position reports to the <strong>Front Office Supervisor.<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>PRINCIPAL RESPONSIBILITIES:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\n<ul>\n<li>Taking guests\u2019 reservations, checking in and checking out guests.<\/li>\n<li>Conducting cashiering functions.<\/li>\n<li>Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current.<\/li>\n<li>Attending to guests\u2019 enquiries, interacting with guests, and collecting guest feedback.<\/li>\n<li>Taking note of guests\u2019 special needs and communicating accordingly<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><strong>Person Specification &amp; Attributes<\/strong><\/p>\n<ul>\n<li>Holder of a Higher National Diploma in Tourism and Hospitality Management or equivalent<\/li>\n<li>Knowledge of Opera system is a requirement.<\/li>\n<li>At least 1 -2 years\u2019 relevant experience in a similar post<\/li>\n<li>Yield management and sales skills an added advantage.<\/li>\n<li>Ability to work under minimum supervision.<\/li>\n<li>High level of attention to detail<\/li>\n<li>Good communication and interpersonal skills<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>ROLE PROFILE Guest Service Agent Introduction Applications are invited from suitably qualified personnel to fill in the position of Guest Service Agent and the successful candidate will be based at Rainbow Towers Hotel and ICC Harare. \u00a0Reporting The position reports to the Front Office Supervisor. \u00a0PRINCIPAL RESPONSIBILITIES:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Taking guests\u2019 reservations, checking in and checking out [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[15],"jobpost_job_type":[6],"jobpost_location":[7],"jobpost_tag":[],"class_list":["post-8706","jobpost","type-jobpost","status-closed","hentry","jobpost_category-operations","jobpost_job_type-permanent","jobpost_location-harare","entry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost\/8706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/users\/11"}],"wp:attachment":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/media?parent=8706"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_category?post=8706"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_job_type?post=8706"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_location?post=8706"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_tag?post=8706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}