{"id":7208,"date":"2024-03-15T13:07:17","date_gmt":"2024-03-15T13:07:17","guid":{"rendered":"https:\/\/rtgafrica.com\/careers\/?post_type=jobpost&#038;p=7208"},"modified":"2024-03-23T00:00:25","modified_gmt":"2024-03-23T00:00:25","slug":"e-commerce-administrator","status":"closed","type":"jobpost","link":"https:\/\/rtgafrica.com\/careers\/jobs\/e-commerce-administrator\/","title":{"rendered":"E-Commerce Administrator"},"content":{"rendered":"<p><strong>ROLE PROFILE<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 E-Commerce Administrator <\/strong><\/p>\n<p><strong>Introduction<\/strong><\/p>\n<p>Applications are invited from suitably qualified personnel to fill in the position of <strong>E-Commerce Administrator <\/strong>and the successful candidate will be based at <strong>Corporate Office<\/strong>.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Job Summary<\/strong><\/p>\n<p>To provide support to the E-Commerce Manager by providing efficient and effective administrative services by ensuring delivery of a range of online presence for direct bookings and revenue generation. These include responsive coordination of all E-Commerce paperwork with all stakeholders, records administration and communication of direct bookings and revenue generation policy.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Reporting<\/strong><\/p>\n<p>The position reports to the E-Commerce Manager.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ul>\n<li><strong>PRINCIPAL RESPONSIBILITIES: <\/strong><\/li>\n<li><strong>Managing the Ecommerce Platforms:<\/strong><\/li>\n<li>Ensuring smooth functionality and availability of the online booking platforms.<\/li>\n<li>Intelligent rate and availability monitoring for rooms and packages.<\/li>\n<li>Administering promotions and special offers through the booking engine.<\/li>\n<li>Responding to customer inquiries and resolving booking issues.<\/li>\n<li>Recruiting and managing partnerships with OTAs and other online travel channels.<\/li>\n<li>Analysing competitor pricing and recommending accordingly.<\/li>\n<li>Implementing revenue management strategies for online bookings.<\/li>\n<li>Working with other departments like marketing and sales to ensure cohesive online initiatives.<\/li>\n<li><strong>Optimizing online presence:<\/strong>\n<ul>\n<li>Maintaining and updating the hotel&#8217;s website with accurate information and engaging content.<\/li>\n<li>Managing the hotel&#8217;s listings on online travel agencies (OTAs) and metasearch platforms.<\/li>\n<li>Engaging in search engine optimization (SEO) activities to improve website ranking.<\/li>\n<li>Monitoring online reputation and managing customer reviews.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Marketing and customer engagement:<\/strong><\/li>\n<li>Creating and managing email marketing campaigns for promotions and offers.<\/li>\n<li>Analysing website traffic and booking data to identify trends and opportunities.<\/li>\n<li>Reporting on the performance of online marketing and sales efforts.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Administrative Responsibilities\u2019;<\/strong><\/li>\n<li>Assumes responsibility for working with Commercial team members and maintaining complete and accurate records for Group E-Commerce business.<\/li>\n<li>Assumes responsibility for performing clerical support functions (varies based upon the need).<\/li>\n<li>Provide information on a regular basis to assist in monitoring partner and service providers performance and the customer experience.<\/li>\n<li>Arrange meetings, take minutes and circulate agenda and monitor action plans.<\/li>\n<li>Provide administrative support for management on online presence for direct bookings and revenue generation.<\/li>\n<li>To work flexibly with colleagues and ensure adequate departmental and office cover at all times.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Person Specification &amp; Attributes<\/strong><\/p>\n<ul>\n<li>Bachelor\u2019s Degree in Business Studies and Computing Science \/ Ecommerce<\/li>\n<li>Strong understanding of online marketing and e-commerce principles.<\/li>\n<li>Proficient in using various content management systems (CMS) and booking engines.<\/li>\n<li>Excellent communication and customer service skills.<\/li>\n<li>Analytical abilities to interpret data and track performance.<\/li>\n<li>Ability to work independently and manage multiple tasks.<\/li>\n<li>A tactical thinker and executor with good business acumen<\/li>\n<li>Must possess exemplary level of professionalism and demonstrate strong organizational skills.<\/li>\n<li>Excellent team leadership skills with a hands-on approach.<\/li>\n<li>Should possess excellent planning and organizing skills.<\/li>\n<li>Maturity, innovation, resourcefulness, and creativity are important requirements.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>All applications accompanied by a detailed CV should be submitted to ;<\/p>\n<p><strong>Human Resources Director\u00a0\u00a0 <\/strong><\/p>\n<p><strong>RTG Corporate Office<\/strong><\/p>\n<p><strong>1 Pennefather Ave<\/strong><\/p>\n<p><strong>Harare<\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ROLE PROFILE \u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 E-Commerce Administrator Introduction Applications are invited from suitably qualified personnel to fill in the position of E-Commerce Administrator and the successful candidate will be based at Corporate Office. \u00a0 Job Summary To provide support to the E-Commerce Manager by providing efficient and effective administrative services by ensuring delivery of a range [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[5],"jobpost_job_type":[6],"jobpost_location":[7],"jobpost_tag":[],"class_list":["post-7208","jobpost","type-jobpost","status-closed","hentry","jobpost_category-commercial","jobpost_job_type-permanent","jobpost_location-harare","entry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost\/7208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/users\/11"}],"wp:attachment":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/media?parent=7208"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_category?post=7208"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_job_type?post=7208"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_location?post=7208"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_tag?post=7208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}