{"id":26380,"date":"2025-10-10T08:46:22","date_gmt":"2025-10-10T08:46:22","guid":{"rendered":"https:\/\/rtgafrica.com\/careers\/?post_type=jobpost&#038;p=26380"},"modified":"2025-10-19T00:11:25","modified_gmt":"2025-10-19T00:11:25","slug":"guest-services-agent-2","status":"closed","type":"jobpost","link":"https:\/\/rtgafrica.com\/careers\/jobs\/guest-services-agent-2\/","title":{"rendered":"Guest Services Agent"},"content":{"rendered":"<p>ROLE PROFILE<br \/>\nGuest Service Agent<br \/>\nIntroduction<br \/>\nApplications are invited from suitably qualified personnel to fill in the position of Guest Service Agent and the successful candidate will be based at Rainbow Towers Hotel and ICC Harare.<br \/>\nReporting<br \/>\nThe position reports to the Front Office Supervisor.<br \/>\nPRINCIPAL RESPONSIBILITIES:<br \/>\n\u2022 Taking guests\u2019 reservations, checking in and checking out guests.<br \/>\n\u2022 Conducting cashiering functions.<br \/>\n\u2022 Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current.<br \/>\n\u2022 Attending to guests\u2019 enquiries, interacting with guests, and collecting guest feedback.<br \/>\n\u2022 Taking note of guests\u2019 special needs and communicating accordingly<br \/>\nPerson Specification &amp; Attributes<br \/>\n\u2022 Holder of a Higher National Diploma in Tourism and Hospitality Management or equivalent<br \/>\n\u2022 Knowledge of Opera system is a requirement.<br \/>\n\u2022 At least 1 -2 years\u2019 relevant experience in a similar post<br \/>\n\u2022 Yield management and sales skills an added advantage.<br \/>\n\u2022 Ability to work under minimum supervision.<br \/>\n\u2022 High level of attention to detail<br \/>\n\u2022 Good communication and interpersonal skills<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ROLE PROFILE Guest Service Agent Introduction Applications are invited from suitably qualified personnel to fill in the position of Guest Service Agent and the successful candidate will be based at Rainbow Towers Hotel and ICC Harare. Reporting The position reports to the Front Office Supervisor. PRINCIPAL RESPONSIBILITIES: \u2022 Taking guests\u2019 reservations, checking in and checking [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[15],"jobpost_job_type":[6],"jobpost_location":[7],"jobpost_tag":[],"class_list":["post-26380","jobpost","type-jobpost","status-closed","hentry","jobpost_category-operations","jobpost_job_type-permanent","jobpost_location-harare","entry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost\/26380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/users\/11"}],"wp:attachment":[{"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/media?parent=26380"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_category?post=26380"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_job_type?post=26380"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_location?post=26380"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/rtgafrica.com\/careers\/wp-json\/wp\/v2\/jobpost_tag?post=26380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}